Infrastructure Engineer

**What is on offer?**

**About us**

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to themetals and minerals and solid fuels industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

**Do you have what it takes?**

**Responsibilities**:

- Partner with the Head of Infrastructure to help implement and maintain the group’s infrastructure across the group.
- Act as a technical escalation point for the technologies to resolve issues swiftly, and find root cause to better improve the service(s) offered by the department.
- Have a proven track record in supporting large production environments spanning geographic locations across a number of systems and internet connections.
- Understand and work towards a strategy set out by senior management ensuring we adhere to direction and execute tasks based on priority to meet strategy deadlines.
- Be an escalation point for production threatening incidents, priority one or major issues and must have a proven track record in dealing with 3rd line support along with working closely or dealing with partners and 3rd party vendors.
- Be flexible when it comes to out of hours support during evenings and weekends which would require expertise beyond the duty service team where necessary.
- Have a good understanding of the need to be proactive by way of performance monitoring, tuning and pre-empting service improvements before they become an Issue.
- To undertake other duties of an appropriate nature in consultation with the Line Manager.
- Providing the IT Helpdesk with information about incidents and problems to assist with the identification and tracking of common and recurring issues.
- Ensure adherence to all IT policies, architectural standards and guidelines, operational processes and procedures including relevant build and security Standards.

**Skills, Qualifications and competencies required**:
**Experience**
- Good understanding of VMware.
- Working knowledge of CITRIX, VMWare, Microsoft, and Linux stacks.
- Working knowledge of Storage Area Network (SAN), Cisco-based network technology, high availability and disaster recovery environments, voice and video communication and related technologies.
- IP addressing, subnet and DNS and their use in large complex environments.
- Create and Maintain Standards and Best Practices for Infrastructure Equipment
- Exposure to ITIL concepts and adoption.

**Essential**
- Problem-Solving Skills
- Good Attention to Detail
- Team player
- Technical skills and ability to learn
- Planning and time management skills
- Good written and documentation skills
- Dynamic and flexible work ethic
- Arithmetic and mathematical skills

**Desirable**
- Have a knowledge of cloud-based solutions
- Virtualisation concepts using Citrix and VMware inc. ESXi 6+ XenApp/Desktop 7.5+
- General knowledge of networking (Switches, Routing, VLANs, WLAN, Wireless, Proxies)
- Experience with running and maintaining scripting using PowerShell, Puppet, Chef, etc.
- Understanding of Google Apps for Work and Google Hosted Services
- Willingness to travel when needed to provide support to remote or overseas offices.

**What are the benefits?**

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.