Supported Housing Officer

4 weeks ago

Colchester, United Kingdom Notting Hill Genesis Full time

**Job Introduction**:
**Supported Housing Officer**

**Permanent**

**Five Fields, Colchester, CO4 3PX**

**£18,672 to £20,747**

**Passionate about helping vulnerable people? We need you**

Our Sheltered and Supported housing delivers homes for thousands of people who face challenges in today’s housing climate. Our residents include older people, people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control.

**Main Responsibility**:
As the principal housing contact for supported housing residents, the Supported Housing Officer will deliver housing management. We know that having a safe, secure home is fundamental to everyone’s wellbeing. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies.

You will be personally committed to delivering the highest quality housing management services. You will ensure that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents.

You must have experience in housing management whether general needs or supported housing.

This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. As part of the role you might be managing a small staff team.

The role is based in Southend and may involve some weekend working.

Our culture of innovation means your ideas and enthusiasm on how to improve our service will be welcomed. If this sounds like you, then we would love to hear from you.

At NHG we pride ourselves on investing in our workforce - we offer ongoing training to help you grow and develop into your role.

In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages.

Please see the Role Profile for further details. You can request this from our Recruitment Partner - Retinue Solutions.

We are looking for examples of the following to be addressed in your statement:

- Experience of working in a similar setting, providing housing management for vulnerable or older individuals
- How you have dealt with challenging situations for the benefit of a resident

This role will require an DBS check. Therefore, an enhanced check will be requested in the event of you being offered the position as part of our pre-employment checking process.

**Attached documents**:

- Supported Housing Officer role profile.docx
- NHG expectation.pdf

Apply
- **Salary **£18,672 to £20,747 per annum for 25 hours per week.
- **Frequency **Annual
- **Job Reference **nhg/TP/1038/598
- **Contract Type **Permanent
- **Working Hours **25
- **Location **Colchester, United Kingdom
- **Posted on **17 February, 2023
- **Closing Date **05 March, 2023

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