Clerk/receptionist

We are looking to recruit two clerk/receptionists to work in the newly created Estates & Facilities Helpdesk.

The team will meet & greet at reception, deal with visitors and contractors and answer calls on the helpdesk.

The helpdesk will deal with logging jobs for maintenance, domestic, waste, portering etc and will operate between 8am and 6pm, Monday to Friday.

The applicant must have excellent and clear communication skills, including verbal and listening as this role is the first point of contact for many patients and visitors to the Hospital.

This role is one of a flexible team of staff who support the helpdesk functions, which are reception and back office 'helpdesk'.

It will be a rewarding and busy post.

Flexibility is key to this role a the team support each other in covering annual leave and sickness absence.

The successful applicant, once trained, will be expected to work on their own and as part of a team.

First point of contact for visitors, patients, staff, contractors

Telephone enquiries

Directional enquiries

Accepting and directing deliveries

Liaising with all staff and departments across the Hospital

The helpdesk will deal with logging jobs for maintenance, domestic, waste, portering etc.

Training will be provided

Note that the JD used for the post is a generic JD

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Providing administration support and general reception cover you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care

Multi-task at busy reception area

Deal with telephone enquiries and use PC software at the same time

Deal with enquiries as they present at the desk

Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 1600 staff within Estates & Facilities and the administrative team are key to this.

This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters and Drivers, Sustainability, Travel and Health & Safety.