Group Warranty Administrator De796r

2 months ago


Preston, United Kingdom The Solution Automotive Recruitment Full time

**Group Warranty Administrator - Preston**

Do you have experience of processing or administering warranty claims in a dealership environment? If so, we are looking for someone with your skill set to join our clients Aftersales Team as Group Warranty Administrator.

The key points of this role are:
To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitoring daily and weekly warranty reports.

To ensure all brand campaigns are carried out according to the brands requirements.

To ensure customer satisfaction through the provision of advice on warranty and goodwill to other members of the company.

To ensure requests for advice and consideration are made to the Manufacturer in special cases where normal procedures do not allow submission of any claims.

To ensure customer vehicles have all campaigns carried out in accordance with brand requirements, and that process is in place to ensure no missed campaigns occur.

Development of personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency.

To ensure that jobs passed for warranty/goodwill submission are accurately invoiced and costed. Suggest improvements and corrective action to the Aftersales Manager when deviations occur.

£25k basic / £29k OTE
8am to 5.30pm Monday to Friday

You must have a minimum of 2 years experience, within a Warranty Administrator role in a franchised dealership to be considered for this vacancy.



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