Implementation Consultant

5 days ago

London, United Kingdom Benchling Full time

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.

Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Come help us bring modern software to modern science.

**ROLE OVERVIEW**

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Consultants work with our customers - from small Biotech startups to the largest BioPharmas in the world - to develop a deep understanding of their R&D Processes, and implement Benchling solutions to meet their needs.
You will leverage your scientific background, project management skills, and product expertise to support successful implementations of the Benchling platform. Implementation Consultants may work independently or as part of an implementation team, and are responsible for all aspects of customer rollouts, including requirements analysis, solution design, configuration, testing, and training users. You will partner with client research scientists and teams across Benchling to implement our solutions, and ensure our customers are successful.

**YOUR IMPACT**:

- Support Benchling implementations leveraging strong project management skills, scientific expertise, and product knowledge. Own workstreams within large implementations, and lead smaller projects end to end.
- Work as part of an implementation team, owning project activities and deliverables for multiple concurrent implementations.
- Understand and document customers' scientific workflows to determine how Benchling can best meet their key business needs.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Develop and optimize enterprise training programs including written and video collateral.

**ABOUT YOU**:

- BA/BS, M.Sc., or PhD in Molecular Biology, Biochemistry, Genetics, or similar field.
- At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- At least 1 year of prior Software Implementation or Client Services experience, preferably with a SaaS software company.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a high-growth environment.
- Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 50% based on customer and project needs.
- German speaking preferred

LI-AD1

**Benchling welcomes everyone.**:
**We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.

We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Our **leadership principles** **guide how all Benchlings can lead by example**:

- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission

For applicants for U.S.based roles only**:All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.

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