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Assistant Crew Controller

4 months ago

Luton, United Kingdom TUI Full time

Do you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising resources as efficiently as possible ensuring requirements comply with legal & industrial agreements and that budgetary restrictions are met whilst maintaining outstanding customer service.

Working a shift pattern of days and night shifts covering 24 hours a day, seven days a week, 365 days a year, you’ll be proactive and flexible in supporting your team to accomplish tasks.

Applications close 5th March 2023

Our Airline Division is always a real hub of activity. This is the team that keeps our aircraft in the sky to get our customers to their dream locations. So what can you expect from a career in Airline with TUI? Well there is huge variety in the scope of departments and roles, from Customer Delivery to Flight Operations to Safety and Compliance, there’s so many directions your career could take and so many stakeholders to meet, learn from and work with along the way. On top of that we are the UK’s Best Leisure Airline, so what’s not to love?

ABOUT THE JOB

Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
Work closely and collaboratively with the Operations team and other key stakeholders within TUI

ABOUT YOU

Proven experience within a fast paced operational environment
Experience of working with policy and or legislative agreements
A creative problem solver, able to consider alternatives and arrive at a logical decision
Comfortable with ambiguity and working under pressure in a reactive environment
Previous experience in a customer service based role
Process and detail orientated with excellent organisational skills
Strong inter-personal and excellent communication skills with the ability to influence
Ability to work as part of a team
An enthusiastic ambassador of change who makes suggestions for improvement
Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded

ABOUT THE OFFER

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange
Pension scheme & life assurance

TUI is the UK’s largest tour operator, our key brands include TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 6 million customers each year. We’re on a journey towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives and it’s our unique colleagues that will shape the future of travel.

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