Visitor Centre Lead

3 months ago

Derbyshire, United Kingdom SEVERN TRENT Full time

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

**EVERYTHING YOU NEED TO KNOW**

Our Visitor Experience Team look after our visitor sites, anchored by some of our reservoirs and set in some stunning countryside.

We deliver wonderful experiences to our visitors and there really is something for everyone, from bird watching to fishing, and cycling to watersports.

As **Visitor Centre Lead** at our **Visitor Centre in Carsington,** you will be responsible for our people, our place, our environment, and our technology.

You will also be responsible for the management of the visitor centres H&S statutory compliance, including liaising with contractors and ensuring local site safety inspections are completed and recorded.

Some of your other key accountabilities will include:

- Facilities management; manage the** compliance **of the visitor centre including lifts, electric doors, lightening protection, roller shutter doors, fire safety, legionella, and exhibition.
- Ownership of the day to day running of **indoor exhibitions**. Managing compliance by ensuring daily checks are completed, faults are reported and remedied, and issues raised with relevant contractor.
- Ownership of **rota for front of house staff and volunteers** to ensure annual leave, training and sickness are accounted for. Managing the workload accordingly to ensure consistency, carry out the front of house duties, and create a great visitor experience.
- Initiating new booking process for **conference rooms** and managing the booking system, overseeing the payment process including the marketing of these to drive up income.
- Managing the booking of both **internally and externally organised events**, liaising with events organisers, gathering, and approving the relevant H&S paperwork, and overseeing payment.
- To assist with the **running of in-house events** including the purchasing of prizes, sale of tickets, recording of sales and promotion.
- Ownership of **social media accounts** and management of posts and responses by team to answer questions, create engaging content, and drive up both engagement and followers.
- **
Financial management** of visitor site reception including banking, recording, and reporting of income. Use of p card.
- Servicing, repairs and hiring of** accessibility** equipment including wheelchairs, tramper scooters, and mountain trike.
- Monthly reporting of customer statistics including counters, visitor feedback and engagement statistics.

**WHAT YOU’LL BRING TO THE ROLE**

We are looking for someone with a experience in Visitor and Facilities Management, ideally in the recreation or Leisure industry. Experience in organising, promoting, and delivering events.

Strong stake holder management skills are essential for this role as you will be communicating with visitors, team members and contractors.

Ideally you would have some experience in managing contracts who demonstrates clear leadership and isn’t afraid to take ownership

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved.

Those who are ready to be part of something bigger and who want to make a difference because they care.

**Is that you?**

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Competitive Salary of £28,000 - £32,000
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly polic

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