Call Monitoring Executive
4 weeks ago
**About the role**:
This is a call listening role.
You will offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets. On a daily basis, you will pro-actively call listen and engage with team members to provide feedback.
**Benefits of being our Insights Analyst**
- Excellent Basic Salary of £20,000
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
- No Weekends
40 Hour week - Shifts between 8am and 5.30pm Monday to Friday
**Requirements for our Insights Analyst**
- 1+ year call monitoring experience in a call centre environment
- Excellent attention to detail and accuracy
- Strong PC Literacy skills, knowledgeable with Microsoft Office Applications
- Organised, excellent time management and ability to work alone and with a team
**Responsibilities of our Insights Analyst**
- Listen to calls to provide feedback
- Identify, feedback and offer solutions on trends
- Maintenance of spreadsheets and data compilation to provide valuable MI
- Provide insights on quality coaching areas to managers
- Be efficient and organised
**About Us**
Takepayments offer a market-leading range of solutions, including **card terminals**, **online payments**and **POS systems**. We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.
INDAJ
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Give me an example where you have had to listen to calls and provide feedback
**Experience**:
- Call Monitoring and feedback: 1 year (required)
Work Location: Hybrid remote in Stockport
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