Implementation Consultant Uki

2 weeks ago

Birmingham, United Kingdom TrueCommerce UK Full time

Are you ready to unlock your true potential?  Join a growing Implementation Team and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

As our new **Implementation Consultant **you will be responsible for driving complete customer satisfaction through a customer first attitude within our EMEA Implementation Team. You will be working with an international team to onboard our EMEA based clients onto our Managed Service.

As an **Implementation Consultant** you will define and deliver EDI solutions via our Managed Service platform to satisfy the agreement and to ensure a satisfied customer, managing projects directly with the client or in collaboration with a project manager and provide management updates.

Process improvement and working to tight time schedules as part of a team are essential and key parts of this role.

This is a HYBRID role.

**The Implementation Consultant will focus on**:
**Project Implementation**
- Working with colleagues and our clients, define and agree an EDI solution that meets both the needs of the clients and the requirements of the contract.
- Deliver projects in line with client requirements and timeline.
- Maintain all projects records. Including but not limited to: NetSuite, Wiki and Smartsheet.
- Create and maintain all project documentation including client side and other wiring diagrams as needed.   

**Support the continuous improvement of our Managed Service and implementation processes**
- Work with other teams to identify and implement improvements.
- Identify and suggest possible improvements for procedures and solutions.
- Encourage feedback from customers and colleagues on how to improve delivery

**Requirements for success**:

- Detailed EDI knowledge and experience of delivering effective EDI solutions.
- Ability to prioritise workload in accordance with overall company and project objectives.
- Excellent verbal and written communication skills in an international environment
- Ability to keep organised and multi-task.
- Structured time management skills and committed to achieving targets.
- Working with Customers, staff and projects of varying sizes and complexity.
- The ability to interact with key stakeholders and manage customer concerns and escalations.
- Problem solving and investigative skills; finding creative solutions while considering the impact to all parties.

 **Who is TrueCommerce?**

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

**Come join our team**

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Birmingham

Expected start date: 01/05/2024

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