Sales Administrator
3 days ago
Sales Administrator position in High Wycombe. Salary up to £26000
**Your new company**
A well established company based in High Wycombe are seeking an experienced Sales Administrator to join them.
**Your new role**
As the Sales Account Administrator you will be a vital member of the Sales Team. The position shares accountability for bookings and revenue with the Sales Engineers in their territory and single customer point of contact to manage the long-term customer relationship,in coordination with the Sales Engineers.
- Management of order entry and the communication to the sales engineers and customers of order progress to delivery through CRM.
- Support the maintenance of accurate records on qualified leads, prospects, and sales campaigns in CRM
- Coordinate with order entry, and the communication of shipping information (including tracking details & ETA) to the customers. This includes acknowledging orders and chasing the planner or shipping for updates.
- Following up on overdue payments from customers.
- Update Rolling Order Summary Sheet when required and send out to the team once a week.
- Providing weekly report on opportunities from CRM.
- Raising RMA's, Concessions and Order Amendments when required.
- Creating customer accounts in IFS, completing supplier set up forms, updating customer accounts
- Raising and processing warranty orders
- Document management/keeping up to date (tenders, contracts, and transaction documentation)
- Manage after-sales customer satisfaction in co-ordination with other departments to ensure payment delays are kept to a minimum.
- Liaising with Service department and informing them when orders requiring Service time are due on site
- Preparing simple quotations when necessary
- Getting lead times for quotes
**What you'll need to succeed**
- Experience in office admin, customer support or sales support.
- Good attention to detail and accuracy.
- Ability to be assertive with sales engineers to ensure that compliance requirements are always met and that necessary documentation and payments are supplied on time and in full.
- Ability to collaborate with Sales Engineers, business teams, Logistics and Finance to meet customer needs and resolve any issues
- Possess a "can do" attitude with the necessary tenacity to achieve results.
- Highly organised
**What you'll get in return**
As the Sales Administrator you will receive the following:
- A competitive salary of up to £26000
- Pensions 3-6% employee contribution.
- Life Assurance (Death in Service) 6 x gross earnings to your beneficiary
- Long Term Disability Insurance Scheme
- Private Health Insurance
- Bupa - Cash Plan
- Employee Assistance Programme
- Training/Education Assistance
- Free onsite parking
- Subsidised onsite restaurant
- Discounts to local gyms, leisure centres, garages.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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