Head of Gkam

4 weeks ago

Ellesmere Port, United Kingdom SGS Full time

**Company Description**
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
- To implement an effective team structure to maximise efficiency, accelerate growth and customer satisfaction of global customers, food and non-food.
- To develop strategy for strategic Key Account to accelerate opportunities for revenue growth in cooperation with the international sales team, as well as the network at large.
- To ensure the successful implementation and delivery of large, diverse and complex client projects on a global basis, ensuring contractual obligations are fulfilled.
- To lead the team of GKAMs for Business Assurance including Account allocation and providing a single point of contact for the client and internal network (current team size: 12 GKAMs plus approx. 10 support team)
- To develop a strategic and durable partnership between SGS and the assigned Global clients, identifying senior contact and key decision makers and taking an active role in opportunity development.
- To ensure the GKAM team performs as an effective unit, with smooth and efficient project management as the client champion but in full cooperation and alignment with the operational/technical leaders.
- To set and monitor SMART KPIs for the team to ensure delivery of overall targets and correct behaviours to achieve success.

**Qualifications** Required Experience / Qualifications**
- A minimum of 10 years’ experience in a project/contract management/commercial role / customer care (or client relationship management)
- Proven ability to manage an international team and coordinate multiple projects in a fast-paced and highly professional environment
- Previous experience in a consulting/auditing/ regulatory/quality control / compliance environment would be highly desirable
- Strong written and spoken English skill, while other languages will be a clear advantage
- Proficiency in using various Microsoft Office suite and CRM packages (esp Salesforce).
- Job location: Europe
- Ability to travel internationally

**Required Skills**:

- Effective communicator at all levels with strong networking and presentation skills
- Strong leadership and people management skills with ability to foster a positive and collaborative culture with all stakeholders
- Professional, resourceful, customer focused and service oriented
- Strong commercial / business acumen
- Independent, lateral thinker, with an analytical ability to identify problems and propose solutions
- Excellent interpersonal and influencing skills with ability to develop strong partnership with clients and other stakeholders
- Well-organised, with ability to multi-task, work well under pressure and against deadlines

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