Repairs Coordinator/planner
2 weeks ago
**The Role**
The role of the Planner / Scheduler is to support senior colleagues by scheduling and planning the work for a team of multi-disciplined operatives and engineers, ensuring the operatives and engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.
**What will you deliver?**
- Scheduling appointments through the EPIX IT system.
- Ensuring the operative / engineer is fully utilised and contacted throughout the day.
- Arranging follow on appointments for any jobs not completed on first visit.
- Closing jobs in the system complete or cancelled as the day unfolds.
- Clear categories and report daily.
- Written and verbal communication with clients and customers.
- Dealing with the WORK ORDERS mailbox
- Customer Satisfaction surveys
- Any administration task to support the role
**Knowledge & Experience**
- Experience of operating in a commercial, multi-divisional organisation.
- A good understanding of MS office suite.
- Experience of dealing with clients and supply chain.
- Previous experience in scheduling of works.
**Skills & Personal Qualities**:
- Exceptional communication skills
- A strong sense of initiative
- The ability to build excellent working relationships.
- A positive and proactive mindset, willing to learn and progress.
- A warm, charming, and confident manner
- Remain calm under pressure and can communicate with internal and external parties.
- Takes a personal pride in making improvements.
- A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
- Highly organised with excellent numeracy skills
- Be experienced in multitasking and prioritising own workload.
- Good organisational, presentation and punctuality skills
**Job Types**: Full-time, Permanent
Pay: £22,800.00-£23,920.00 per year
**Benefits**:
- Flexitime
Schedule:
- Monday to Friday
**Experience**:
- Maintenance Management: 3 years (preferred)
Work Location: In person
Reference ID: GTD/101
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