Reception Manager

2 days ago


Kidderminster, United Kingdom THE RECRUITMENT DUO Full time

**Role: Reception Manager / Front of house Manager**

**Contract: Permanent**

**Salary: £27,000 circa plus annual bonus**

**Location: Kidderminster DY10**

We are working on behalf of a prestigious brand to support them in recruiting an experienced Manager for their Reception / front of house. As the department head for Reception the successful applicant will be responsible for daily management of a team ofReceptionists including allocating workload and handling escalated queries or complaints. This role is within a hospitality setting so you will work full time hours across a variety of shifts between 7am until 10pm Monday to Sunday.

Role and responsibilities:

- Acting as first point of contact into the business as the Receptionist both face to face and over the phone in a professional and approachable manner
- Support with organising rotas and allocating workload amongst the front of house team
- Responsible for identifying and conducting training and development reviews to ensure staff are always providing a first class customer experience
- Handle customer queries and complaints in an efficient and professional manner
- All line management duties such as handling absenteeism, disciplinaries and grievances when required with HR support
- Act as a point of contact for finance in relation to billing, credit reports, no shows and overbookings
- Prepare data and reports for senior management to review the department performance
- Support the Duty Manager to ensure maintenance of the facilities in relation to health and safety
- General administration duties as required

Skills and experience required:

- Proven work history in a management position essential
- Demonstrable experience in a reception or front of house environment essential
- Knowledge of hospitality or catering desirable
- Excellent verbal and written communication skills
- Confident, proactive, friendly manner with a can-do attitude
- Ability to work in a fast paced environment

**Benefits**:

- Annual performance bonus
- Free parking onsite
- Employee discount on products and services
- Working for a luxury brand


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