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Care Coordinator
4 months ago
Company Description
**Home Instead** is the world’s leading provider of non-medical care and companionship services for people wishing to stay at home in the community they love. Home Instead partners with each client for a **minimum visits of one** **hour **allowing for those **important relationships** to be made. We are immensely _proud_ of the award winning training and excellent reputation our **Care Professional **teams have for providing quality care across Shrewsbury, Ludlow and Oswestry.
We call our community team; **Care Professionals** **because we do not just deliver ‘care’ tasks to our clients and leave. We carefully match our clients and **Care Professionals** based on similar hobbies and interests. All of our care calls are a minimum of 1 hour, so they will have time to deliver excellent standard of care and have time to enjoy getting to know their clients.
The Care Coordinator has an important role as they are responsible for the coordination of scheduling service for clients. This involves organising all rotas and making sure that all **Care Professionals **and clients are aware of their working schedules. The Care Coordinator must have strong personal skills as they liaise with the whole team to ensure clients’ needs are met.
**Job Description**:
We are expecting our Care Coordinator to perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
**The role will include**:
- Understand and build effective and efficient schedules around our clients and **Care Professionals.**:
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match **Care Professionals** to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same **Care Professional** and the same times each week, where possible.
- Develop excellent relationships with both clients and **Care Professionals** so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and **Care Professional** information onto to the electronic scheduling system.
- Undertake 'On Call' duties alongside all other Key Players.
- Be prepared to undertake 'emergency' care visits should the need arise.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
**Qualifications**:
We are looking for people with kind, compassionate hearts who are committed to make a true difference to the quality of life for people local to you.
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics or an experienced **Care Professional** / Care Assistant seeking for a new challenge.
- Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
Additional Information
Our Care Coordinator is a full-time role of 35 hours a week. The hours are typically worked between 8:30am and 4:30pm Monday to Friday and with one on call per fortnight one weekend in every six to eight weeks. There may be times where you may be required to work outside of these hours. Each of our Key Players enjoys an afternoon off every week.
**Pay and benefits**
- Competitive salary, negotiable dependent on your experience
- Pension and Paid Holiday
- Continuous training, and career progression should you wish
- Employee Assistant Programme with 24 hours phone line and discount at many shops
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
