> Concierge

Concierge
- Based in Carrier’s head office in Didsbury, Manchester _

**THE COMPANY**

Established in 1982 and with royalty and celebrities amongst our clients, Carrier’s discreet, attentive

and bespoke service is held in the highest regard. Carrier curates exceptional luxury travel

experiences designed to fulfil the desires, dreams and goals of our clients; experiences so bespoke

you won’t find them anywhere else. The client’s every need, every preference and every whim is

catered for, no request is too small and no challenge too big.

**THE ROLE**

of service excellence to our clients.

Ensuring that all aspects of clients’ concierge itineraries are managed to perfection, you will confirm
bespoke arrangements with the world’s leading travel suppliers.

You will ensure our clients receive a truly exceptional travel experience by proactively anticipating
the needs of the luxury traveller before departure and delivering elevated touchpoints throughout
the customer journey.

A strong team player, this role requires flexibility to multi-task and manage varying
workloads/deadlines, and, as a senior member of the team, you will lead by example.

This is a luxury travel role like no other.**
**RESPONSIBILITIES**
- Delight our clients, by curating unforgettable travel experiences
- To ‘look beyond’ the client’s requirements, by pro-actively seeking exciting and innovative

ways to deliver an exceptional holiday experience
- Proactively contact clients and agents to promote Carrier’s new and existing product

offerings and value propositions
- To be the first point of contact for all client/agent enquiries regarding any concierge
- Provide an exemplary concierge service to all clients’ post-sale, timely and accurate

response to service requests
- To be able to meet deadlines for turnaround of requests within SLA timeframes
- Provide comprehensive concierge service to internal reservations teams
- Provide support and assistance for other teams, when necessary, with a ‘can do attitude’
- Proactively look for opportunities to enhance the customer journey at every touchpoint
- To maintain your own personal level of expertise, both technically and product knowledge,

which may include attending familiarisation trips

**REQUIREMENTS**
- Previous experience of demonstrating service excellence in the luxury sector
- Exceptional attention to detail
- A logical thinker and tenacious problem solver
- Excellent organisational skills
- Confident working under pressure, and be self-assured
- Strong multitasker, able to prioritise and manage varying workloads and priorities
- Excellent communication skills, both written and verbal, and the ability to speak with high
- net-worth agents / clients
- Proficient in Microsoft Office including Outlook, Word, and Excel
- Willingness to learn new skills and adapt to change
- Good knowledge and understanding of the English language especially written English
- Desirable: knowledge of tour operator reservations system, Dolphin

**PACKAGE**
- Excellent base salary
- Annual bonus based on business targets
- 23 days annual leave (increasing to 27 with length of service)
- Further company benefits include discounted personal travel, company pension scheme,

flexible working hours, cycle to work scheme and unpaid leave entitlement

**APPLICATIONS