Insight Agent

**EXPECTED START DATE**: Wednesday 17th May 2023

**2 FULL TIME** - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pM/Fri 9am - 4pm / Sat 9am - 1pm. Although there is flexibility available with start/finish times once training is complete.

**1 PART TIME** - Minimum 16 hours per week working between the shift patterns outlined above

**OFFICE BASED ONLY** - The Core, Newcastle Helix, Newcastle upon Tyne, (City Centre). NE4 5TF

**Flexible working available once fully trained**

KEY TASKS
- Conduct outbound market research interviews to collect feedback on a service that's been provided for various clients across a range of sectors and topics
- You must be able to accurately capture respondent responses
- You will be required to undertake occasional data entry work
- Working from a scripted questionnaire, you will be required to follow questions on screen and input the respondent’s comments in real time whilst ensuring the conversation remains on track
- You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required
- You must represent Explain abiding by its brand values at all times and ensure all contact with respondents is carried out in a professional manner ensuring respondents have a positive experience during their interview

**Person Specification**
- **Ideally** you will possess transferable skills gained through customer service, call centre / telephone based roles, sales, research, administration or care based roles (Desirable)
- Excellent customer service skills with a pleasant, polite, and courteous telephone manner (Essential).
- Proven written communication skills with attention to detail, ensuring all telephone respondent comments are accurately captured first time (Essential).
- Be a hardworking, proactive and reliable person who is committed to providing the best customer service experience (Essential)
- Target driven with a flexible 'can do' approach to work with the ability to adapt to changes according to the business needs e.g. hours, work (Essential)

Please note due to the high levels of response we will not be able to respond to everybody.

**Salary**: £10. 90 per hour irrespective of age.

**Job Types**: 2 x Full-time (36 hours per week), 1 x Part-time (Minimum 16 hours)

**Job Types**: Full-time, Part-time

Part-time hours: 16 per week

**Salary**: £10.90 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- The Rehabilitation of Offenders Act 1974 helps rehabilitated ex-offenders back into work by allowing them not to declare criminal convictions to employers after the rehabilitation period set by the court has elapsed and the convictions become “spent”. During the rehabilitation period, convictions are referred to as “unspent” convictions and must be declared to employers.

Do you have any unspent criminal convictions or conditional cautions (excluding speeding offences) under the Rehabilitation of Offenders Act 1974? (Yes or No) - If yes, please provide brief details below
- In no more than 400 words, tell us what experience, skills and knowledge you will bring to the Insight Agent role? (please refer to the job description and person specification to answer this question)

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 01/05/2023

Expected start date: 17/05/2023

**Job Types**: Full-time, Part-time
Part-time hours: 16 per week

**Salary**: £10.90 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- City Centre, NE4 5TF: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 01/05/2023
Reference ID: MAYINDUCT23
Expected start date: 17/05/2023