Domiciliary Care Coordinator

4 days ago

Croydon, United Kingdom Ajustar 24 care LTD Full time

**Home Care Coordinator role.**

**Who we Are**:
We're a committed company that supports all our service users to live a fulfilled and independent life so they can enjoy their homes and communities.

**Summary**:
As a Home Care Coordinator, you will make sure our service users receive the highest quality of care and support to help them remain independent, safe, and comfortable in their own homes. You will ensure all client visits are allocated, recruit suitable Care and Support Workers and to maintain appropriate office procedures. This is done by being the first port of call for potential/new customers whilst maintaining a responsive and positive relationship with our existing customers and care team.

**About the Role**

You will be experienced in providing domiciliary homecare to a wide range of Service Users.

You will support forward planning of scheduling and ensure it is consistently achieved in order to provide continuity of care.

You will need to understand the arrangements for ensuring all clients are safeguarded against the risk of abuse and respond appropriately to any allegations of abuse, or complaints regarding service delivery whilst complying with Ajustar 24 care policies and procedures.

You will ensure that any communication with external sources such as next of kin, GP’s, nurses, physiotherapists, and any other professionals involved is prioritised if they impact on the care and wellbeing of the Service user, keeping the Registered Manager updated as appropriate.

You will ensure that all Care Worker holiday, sickness, unplanned absences from placement and all emergency calls are documented electronically.

You will be part of the operations team on call rota system during evenings and weekends as and when required.
- As the Home Care Coordinator, you will. Answering all incoming telephone enquiries.
- Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
- Processing new client referrals.
- Preparing appropriate documentation for Care Co-ordinators.
- Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.
- Administration of all Individual Care & Support Agreements.
- Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.
- always Maintaining computer system up to date.
- Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date.
- Ensuring all other records are kept up to date.
- To ensure compliance with all office systems and procedures.
- Production of reports and management information as required.
- You will be able to deal with potentially stressful, deadline driven situations.
- You will be answering to Care Manager.

**About You**

Preferably previous experience working as a care coordinator.

Previous experience working within social care.

Experience of co-ordinating rotas or schedules is also desirable.

High attention to detail gained in a previous administrative or customer service orientated role.

**Essential Requirements**:

- To be considered for the Home Care Coordinator role, you will need.
- Computer literacy skills
- Clear communication skills
- Good level of IT knowledge
- A valid UK driving license and access to a vehicle.

**Salary**:
£22,000.00-£27,000.00 per year.

**Benefits**:
Company pension

Employee discount

Company bonuses based on performance.

Additional Annual leave up to 25 days + 8 days bank holidays.

Free continuous training

**NOTE**: You will need to be able to drive for this position and have a full driving licence and use of your own car

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Croydon, CR9 2ER: reliably commute or plan to relocate before starting work (required)

**Experience**:

- providing care: 1 year (required)

Work Location: Hybrid remote in Croydon, CR9 2ER

Flextime

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