Forum Moderator

3 weeks ago


Manchester, United Kingdom Cloud Imperium Games Full time

The Forum Moderator at Cloud Imperium Games is a public-facing position responsible for maintaining healthy discussion and culture on our official Spectrum forums and channels, helping people understand and enjoy the game, developing ways of driving interest and engagement through one-to-many events and communications, and turning reports and hot topics into solutions and improvements for Star Citizen.

This role is initially a 6 Month Fixed Term Contract with the potential to become Full Time, Permanent. Currently the end date is 23rd December 2024.

Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history.

**What does a Forum Moderator at CIG do?**
- Proactively moderate our official forum and live chat channels, websites, and other relevant platforms such as YouTube, Twitch, and other related Social Media channels
- Assist Moderation, Community, and Game Support teams with miscellaneous tasks as needed
- Demonstrate exemplary behaviour on official channels to foster healthy, positive, and constructive discussion
- Deliver a fun level of service and support to our dedicated Star Citizen backers and players, using multiple channels of communication.
- Interact with players both privately and publicly to provide and process information in response to inquiries, concerns, and requests about products and services
- Stay current with system information, changes and updates by learning and playing Star Citizen.
- Write detailed reports of daily activities and occurrences

**What do we expect from our Forum Moderator?**
- Able to work with other teams and disciplines to complement and support each other's plans and objectives
- Able to communicate with others quickly and effectively, both internal and external to Cloud Imperium Games
- Extensive knowledge of video games and their respective communities
- Detail-oriented and driven to organize and re-prioritize tasks and decisions under regularly shifting requirements and deadlines
- Able to confidently communicate about Cloud Imperium Games products with the public
- Willingness to be flexible with scheduling during peak play periods and game updates.

**Diversity Statement**
- CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special._

**Fraud Statement**

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us



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