Account Handler

6 months ago

Bromsgrove, United Kingdom Johnson Fleming Full time

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we need someone to take full responsibility for the Administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and account procedures. Provision of technical, administrative and client service support to the insurance service Sales Executives/Directors. Adherence to the FCA regulations and requirements.
About the role

We are recruiting for an Account Handler, to join our Commercial Insurance team, based in Bromsgrove. As a Commercial Account Handler here at NFP, you will take full responsibility for the Administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and account procedures.

Overview of duties
Provides an all-round brokering service to our clients, by dealing with new business requests, retaining existing clients, seeking cross selling opportunities and supporting clients with amendments to existing policies to meet customers’ demands and needs
Effectively offering a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium, whilst achieving a high level of customer care at all times
Carry out instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside own knowledge and experience
Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience
Be aware of market developments in your business areas and bring them to the attention of clients and colleagues where appropriate
Input new business, amendments and renewals onto the computer system maintaining accurate records
Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate
Ensuring that the correct wording is enclosed within all insurance certificates, including any other wording such as: exclusions, conditions, warranties in respect of self-issue policies
Liaise with Insurers, other colleagues and Claims Handlers when appropriate
Working collaboratively within a team environment and offering referral at points of escalation
Maintaining a high degree of accuracy, efficiency and professionalism at all times when dealing with all stakeholders
Person specification

**Knowledge, skills and abilities**:
Communication skills - able to communicate to people with various levels of knowledge face to face, over the telephone and in writing.
Planning, organisational and time management skills.
Problem solving.
Computer literate and thorough understanding of Company software.
Report writing
FCA rules and guidelines relating to Commercial and/or Private Customers’
Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal and externally

**Education and/or Experience**:
Cert CII minimum, preferably DIP CII progressing to the ACII qualification
At least 4+ years general insurance experience

**Key information**:
**Salary**: Competitive depending upon experience
**Hours**: 35 hours Monday - Friday
**Location**: Bromsgrove - hybrid

**Benefits**: 25 days holiday + bank holidays, Pension Scheme, etc
What you’ll love about us

We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP
We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
Our diversity and inclusion initiatives and charity work form

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