Field Support Supervisor

3 weeks ago


SouthendonSea, United Kingdom Home Instead Full time

Company Description

Our office was established in 2012 and our mission is to brighten the lives of seniors giving them a sense of purpose, well being & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
The Field Support role is expected to work closely with the Care Coordinator, and Care Manager, and fellow management staff, to provide the highest quality service to clients.

Person Specification
- Ideally this person has good IT skills
- Excellent attention to detail
- Good communication skills (both written and verbal)
- Good time management and organizational skills
- Good professional telephone manner
- Flexible
- Confident in meeting new people
- Good team working ethic and lone working motivation

The Role
- Main responsibility is to support Care Professionals and clients in the field through various tasks including but not limited to:

- Quality Assurance
- Service Reviews
- Competency checks
- Introductions/Shadows
- Promptly update documentation following the above tasks
- Participation in the on call rota
- Organise own calendar
- Supporting the Care Coordinator ensuring visits are fulfilled
- Liaise with other professionals regarding the service provided to clients
- Support with compliance
- To use initiative to ensure that standards are upheld
- Be accountable for own targets and workload/quality of work

Additional Requirements
- Availability must include some evenings and weekends

**Qualifications**:

- Ideally a Level 3 NVQ in Health and Social Care or seen to be working towards this.
- Knowledge and understanding of legislation and guidance specific to Health and Social Care.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.



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