![HOST 2 Ltd](https://media.trabajo.org/img/noimg.jpg)
Hotel Receptionist Gsa
3 months ago
**Position**:
Hotel Receptionist GSA
25 hours per week | Royal Ashton Hotel, Taunton
Flexible part time hours including some weekends
**Position Summary**:
The Hotel Receptionist GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient customer service experience is delivered to our guests.
**Qualifications for the role**:
- No previous experience required although would be advantageous
- Must have strong organisational and office administrative skills
- Must have excellent customer service skills
- Must be highly personable with the ability to build relationships at all levels of the business
- Must have a meticulous attention to detail
- Must be able to work on their own initiative
- Must have excellent communication skills adaptable to a wide range of audiences
- Must be proficient in IT/Microsoft Office and payment handling
Duties and Responsibilities:
- Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
- Ensures fair and equitable treatment of all Team Members in line with the business’ equality and diversity policies and procedures.
- Supporting the Hotel Manager in all areas
- Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
- Knowledgeable of all reservations and Front Office policies and procedures
- Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
- Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
- Process no shows and cancelled reservations inline with current terms and conditions
- Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
- Ensures any relevant information is handed over to the following shift to ensure consistency of service to the guests
- Thoroughly understand and adhere to all cash handling and payment policies and procedures
- Ensure daily checklists are completed in a timely fashion to ensure no tasks are handed over to the following shift
- Maintain clear and effective communication channels with all other departments and subcontractors
- Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
- Handle and resolve guest complaints proactively and in a professional manner
- Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction
- Maintain a neat and tidy Front Desk area
- Ensures all written and verbal communication is professional in tone and suitable for its audience
- Receipt, record and distribution of any post and packages delivered to the Front Office
- Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
- Coordinate room status updates with the housekeeping department and complete checks on the rooms
- Knowledgeable of the hotel and guest accommodation facilities and services provided
- Competency in using all Front Office equipment
- Escalate anything unusual to management
- Use of mail, package, and messaging handling procedures
- Keep abreast of all activities and meetings scheduled at the hotel each day
- Attend department meetings where required
- Knowledgeable of the department’s safety and emergency procedures
- Manage lost property in accordance with the lost property standard operating procedure
- Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
- Any other duties reasonably required of you to support the department or business as needed.
**Your entitlements**:
You will belong to Job Level 4 - Hourly Paid Team Member
Your compensation and benefits are embodied in your employment contract
**Job Types**: Part-time, Permanent
Part-time hours: 25 per week
**Salary**: £10.92 per hour
Work Location: In person
-
Town House Receptionist Gsa
2 months ago
Taunton, United Kingdom HOST 2 Ltd Full time**Position**: Town House Receptionist GSA 16 hours per week - Weekends | Royal Ashton Hotel, Taunton **Position Summary**: The Town House Receptionist GSA reports to the Town House Manager and is responsible for supporting the successful performance of the Town House by ensuring a professional, friendly and highly efficient customer service experience is...
-
Hotel Night Receptionist
3 months ago
Taunton, United Kingdom The Royal Ashton Full timePosition: **Night Receptionist/ Porter** Full time - 4 nights on 4 nights off Meets National Living Wage Position Summary: The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our...
-
Hotel Head Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full time**HIRING IMMEDIATELY - SALARY UP TO £23,500, 4O HOUR WEEK.** **HEAD RECEPTIONIST** An exciting opportunity has arisen for a full time Head Receptionist in this independent, privately owned, luxury 44-bedroom hotel. As Head Receptionist of a team with four other Receptionists, you will be expected to take responsibility for the reception function within...
-
Receptionist
3 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton East Premier Inn. Working 16 hours per week, paying up to £10.82 per hour. **Receptionist - Taunton East Premier Inn -** Hotel** Come and be a Receptionist at Taunton East Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest...
-
Receptionist
3 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton Ruishton (M5, J25) Premier Inn. Working 16 hours per week, paying up to £10.82 per hour. **Receptionist - Taunton Ruishton (M5, J25) Premier Inn -** Hotel** Come and be a Receptionist at Taunton Ruishton (M5, J25) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service...
-
Receptionist
2 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton East Premier Inn. Working 24 hours per week, paying up to £10.82 per hour. 3 months FTC. **Receptionist - Taunton East Premier Inn** Come and be a Receptionist at Taunton East Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to...
-
Receptionist
3 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton Central (North) Premier Inn. Working 8 hours per week, paying up to £10.83 per hour. 3 months FTC. **Receptionist - Taunton Central (North) Premier Inn** Come and be a Receptionist at Taunton Central (North) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills...
-
Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Front of House Receptionist
3 months ago
Taunton, United Kingdom HOST 2 Ltd Full time**Position**: Front Of House Receptionist 25 hours per week | Royal Ashton Hotel, Taunton Flexible part time hours Including some weekends **Position Summary**: The Front of House Receptionist reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient...
-
Part Time Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Part Time Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Part Time Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Part Time Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Full-time Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Part Time Hotel Receptionist
3 months ago
Taunton, United Kingdom The Castle at Taunton Full timeWho we are The Castle at Taunton is one of the UK’s most historic & prestigious 4 Star Hotels, having been at the forefront of British cuisine for 40 years. We also operate Brazz, which since 1998 has provided the blueprint for British Brasseries across the country. The position... The reception team are responsible for providing a friendly, welcoming...
-
Night Receptionist
3 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton Central (North) Premier Inn. Working 16 hours per week, paying up to £11.22 per hour. **Nights Team Member - Taunton Central (North) Premier Inn -** Hotel** Come and be a Nights Team Member at Taunton Central (North) Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to ensure...
-
Night Receptionist
3 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton Ruishton (M5, J25) Premier Inn. Working 16 hours per week, paying up to £11.27 per hour. **Nights Team Member - Taunton Ruishton (M5, J25) Premier Inn -** Hotel** Come and be a Nights Team Member at Taunton Ruishton (M5, J25) Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to...
-
Night Receptionist
2 months ago
Taunton, United Kingdom Premier Inn Full timeWe're currently recruiting in our Taunton East Premier Inn. Working 24 hours per week, paying up to £11.22 per hour. **Nights Team Member - Taunton East Premier Inn -** Hotel** Come and be a Nights Team Member at Taunton East Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer...