Service Advisor

2 weeks ago

Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team in Dungannon.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About the role**:
**The role requires you to**:

- Be a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.
- Welcome all customers to the department, organise department bookings for service., assisting the Parts function on holiday and absence dealing with customer requests and phone-calls.
- Prospect for Service Work to encourage customers of special offers available to them. Carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.
- Promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
- Co-ordinate with the Sales teams, Workshop, Parts and Service.

**What you need to bring to the role?**
- At least 2 years experience in a similar role
- Knowledge of vehicle parts would be advantageous
- Ability to prove and demonstrate your experience of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer skills and a working knowledge of Kerridge is preferable
- Professionally presented and posses a good work ethic
- A full driver’s licence as driving duties are involved

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

What you will need

Required criteria
- At least 2 years experience in a similar role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Computer Literature and a working knowledge of Kerridge is preferable
- Professionally presented and posses a good work ethic;
- A full driving licence is required as driving duties are involved

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