Receptionist

6 months ago

Edinburgh, United Kingdom Hilton Full time

Receptionist

**Be the Face of the Caley**

The stories begin here at Waldorf Astoria Edinburgh - The Caledonian:
Known locally as the “Caley”, Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the links to get a glance inside the doors of our hotel:, ,

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE**

**Why do we enjoy working here? This is more than just a workplace**
- Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
- Here they support you and encourage your individuality.
- Here you will meet incredibly inspiring people you can call friends, for life.
- Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

At the Waldorf Astoria Edinburgh - The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.

**A WORLD OF REWARDS**
- Hourly Rate of £11.30 per hour (plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).
- As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.
- We are able to offer Full Time hours per week. Shift patterns are between 7am and 11 pm.
- Smart uniform provided and laundered
- Free and healthy meals when on duty catering to a variety of dietary requirements
- Grow your Career your next position could be as a Team Leader or Supervisor.
- Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON As well as a free stay at the hotel on the successful completion of probation
- Team Member Referral Program - offered at a rate of £500 per a successful referral
- High street discounts: with Perks at Work - offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more
- Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)
- Discounted dental, health cover and life insurance
- Modern and inclusive Team Member's areas
- Recognition non-stop all year long
- Birthday - join us for a team birthday dinner at the hotel
- Want to find out more - follow us on the

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

**Waldorf Astoria is effortless Luxury - rooted in elegant service, delivering unforgettable experiences.**

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for
- You will join the Front Office team, working in the Reception area of the hotel.
- You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
- Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you
- Deliver Front Office operations to high standards
- Serve as a point of contact for regular and VIP Guests
- Complete daily admin duties
- Welcome guests on arrival, deal with during stay queries and handle departure - all to standard.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Assist in the general running of the hotel at night including assisting other departments and setting up for the next day

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforge

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