Night Concierge

3 days ago

Brentford, United Kingdom PMR Full time

**Description**

Our client is currently seeking an experienced concierge to join the team at a development in TW8.

The shift pattern will be 4 nights on and 4 nights off with working hours 7pm - 7am.

**Main duties**:

- Deliver excellent customer service to all residents.
- Greet all residents in a professional and courteous manner.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, conducting security checks throughout the building and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Ensure the communal areas are always kept clean, tidy and presentable.
- Report any incidents, problems or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.

**Requirements**:

- Experience in Residenital or 5* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.

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