Travel Consultant
4 weeks ago
**THE COMPANY**
Our client is the largest Travel Management Company in the UK, providing travel solutions for Faith, NGOs and Academic sectors since 1980. With a global presence, they are provide to support their clients through the valuable work they do.
**THE ROLE**
Our client is looking for a Travel Consultant, specialising in groups, meetings, and event enquiries.
Travel Consultant Key Responsibilities:
- Manage customer requirements from initial enquiry to completed travel.
- Manage customer bookings, including post booking activities.
- Employ various techniques, including outbound calling, upselling and cross-selling to maximise revenue generation.
- Focus on the management of group flight and hotel bookings.
- Collaborate with Destination Management Companies and Even Providers.
- Offer professional consultancy services to clients.
- Build relationships with internal partners.
- Maintain flexibility in different priorities and clients.
- Stay updated with developments in the travel sector.
- Achieve and maintain SLAs and targets.
- Monitor and address airline queue messages and existing bookings that are on hold.
- Facilitate collaboration across the company through effective communication.
**THE PERSON**
Travel Consultant skills, qualifications and experience:
- Key travel industry and destination knowledge.
- Previous experience with groups, meetings, events and field trips.
- Excellent written and verbal communication.
- Excellent customer service.
- Amadeus or other GDS knowledge.
- Ability to work to tight timescales and prioritise workload.
- Target driven with a key focus on revenue and productivity.
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