Sample Coordinator

Sample Co-ordinator
£21,000 per annum
Monday to Friday
9:00am-5:30pm (one hour for lunch)
Main duties and responsibilities:

- Manually sort samples in to project specific groups, matching them to their scheduling and passing them to the registration team for timely booking
- Liaison with client contacts to resolve any potential issues on the day of receipt
- Overseeing the efficient collection of samples from registration so that the matching process can be done
- Obtaining and processing testing schedules in a timely manner
- Dealing with samples that do not have testing assigned
- arranging their storage and processing them via schedules gained from the relevant client
- Checking through schedules received to ensure they are matched with the samples as they come in
- Ensuring couriers are chased for any missing or delayed samples
- Keeping clients informed of any delay from sample collection through to delivery of results
- Monitoring and updating CRM databases
- Managing all aspects of allocated clients work, providing excellent attention to detail at all times
Key Skills and experience:

- Previous Customer Service Experience
- Excellent Verbal & Written Communication Skills
- MS Office - Advanced
- Problem solving
- Ability to Work under Pressure
- Experience of working in a target focused environment
- Manual Handling
- Organisational Skills
- Customer Service Skills
- Results Focused