Medical Receptionist

2 weeks ago


Perth, United Kingdom FMK Physiotherapy and Health Full time

We are looking for an experienced Medical Administrator/ Executive Receptionist for our busy private physiotherapy business in Perth, Scotland.

The individual shall be responsible for the efficient, day to day smooth running and safe practice of the clinic whilst ensuring the highest level of patient care and experience.

Responsibilities to include:

- **Operational**:

- Oversee the day-to-day operations of the clinic, including scheduling, staffing, and patient flow.
- Updating Procedures for seemless running of administrative tasks.
- Ensure compliance with health and safety regulations, clinic policies, and industry standards.
- **Front of House**:

- Greet and welcome guests in a professional and friendly manner.
- Answer phone calls and take diary bookings/ diary management.
- Reconciliation of payments.
- Maintain a clean and organised clinic.
- Handle sensitive information in a private & confidential manner.
- **Patient Experience**:

- Ensure a high level of patient satisfaction by delivering exceptional customer service.
- Address patient concerns and complaints promptly and effectively.
- Oversee patient scheduling, follow-ups, and appointment reminders.
- **Financial**:

- Manage clinic budgets, expenses, and financial records.
- **Marketing and Business Development**:

- Promote clinic services through community outreach, social media, and other marketing channels.
- **Regulatory Compliance**:

- Ensure the clinic complies with all relevant healthcare regulations and licensing requirements.
- Maintain accurate and up-to-date patient records in accordance with GDPR and other legal standards.

**Qualifications**:

- Experience in Administration/ Business Management with relevant qualifications or exerpeince.
- Minimum of 3-5 years of experience in business management.
- Strong leadership and interpersonal skills, with the ability to motivate and organise a small team.
- Strong telephone and customer service skills

**Job Type**: Part-time

Pay: £13.00 per hour

Expected hours: 26 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- No weekends

Work Location: In person

Application deadline: 27/06/2024
Expected start date: 05/08/2024



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