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Service Engineer

1 month ago

Maidstone, United Kingdom Interpersonnel UK Ltd Full time

**Service Engineer**

Up to £40,000 depending on experience

Plus on call allowance

Plus overtime

Plus company bonus depending on year end

Plus benefits.

Our client is a global provider with offices in US, UK and Europe, that you will be liaising with on a daily basis. The products they provide use advanced technologies to enhance everyday life and make a lasting impact in the world on a daily basis. As ServiceEngineer your role will be to support products in the aftersales stage with repairs, faults and maintenance engineering.

The Service Engineer with possess a strong mechanical and electrical background as well as strong customer service skills. The Service Engineer in time and with training, will be confident in their approach to then provide training on the products to thecustomers.

As a Service Engineer, you are a vital player in maintaining the organisations’ world-leading position in thermal sensing technologies. You will be a part of the Surveillance Service department comprised of technical professionals and engineers. Even ifyou are working by yourself, you always have a team that can back you up if you encounter unfamiliar problems and need support to get the appropriate solution. Your focus is post-sale support for high tech cameras, mainly used for military and rescue purposes,often mounted in different airborne vehicles, but also for maritime and land vehicles. You will be highly visible customer support through the performance of the on-site installation, training, and general post-sales support. Your job also takes place on companysite, including repairs of complex camera electronics and mechanical equipment, overseeing diagnoses, troubleshooting, and service. Since you are working close to our customers, you need excellent social skills to provide superior customer service.

The Job
- Conduct high-level repair, diagnosis, service, support, and upgrades to primarily airborne but also land and maritime products.
- Under limited supervision, visit customer and operator sites to carry out field analysis and repairs.
- Prepare lesson plans and perform training of customer personnel and maintenance of equipment.
- Analyze product failure and recommend and implement solutions to enhance product reliability.
- Ad hoc job duties as required/needed in support of overall business needs in engineering, manufacturing, logistics, etc.
- Liaison with customers to keep them informed of the progress of returned equipment.
- Domestic and international travel 30% of the time.
- Use of our business ERP system (SAP) to determine repair and maintenance costs.
- Assist in the provision out of hours support to contract customers through participation in the evening & weekend call out duty rota.

To be ready to take on this role, we would love it if you have:

- Excellent customer service attributes.
- Strong mechanical and electrical background to have the ability to problem-solve/troubleshoot complex electronic systems.
- Experience in technical support or engineering environment
- Have served a recognized apprenticeship or completed a formal college qualification such as City and Guilds in Electronics.
- A working knowledge of ITAR and associated Export Control constraints.
- Fluent in English is a must.
- Driver's license essential.

Offered to you:

- To be a part of a market-leading company with a 50 years track record.
- Friendly culture with a focus on collaboration, problem-solving, and creativity.
- Fair compensation structure and great benefits such as incentive bonus, company car, private medical insurance, health cash plan, employee share purchase plan, pension, group life and group income protection, fitness subsidy, cycle to work scheme, 25 daysholiday, employee assistance program, employee recognition, discounts on company products, team social functions and learning and development opportunities.

Interpersonnel is an equal opportunities employer. All our current vacancies are on our website.

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