Head of Data Services

3 weeks ago

Southampton, United Kingdom Benefex Full time

**Who are Benefex?**

We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless but tangible interactions between employers and employees, **making work a rewarding place for every single one of us**. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.

**Why should you apply?**
- **Impact**: Lead the growth of our Data Services function in Cebu, PH allowing us to better support out customers around the world
- **Growth**: Lead a talented team of data professionals and help us grow the team 2-3x over the next 12 months
- **Autonomy**: Work closely with UK counterparts to establish best practices and drive continuous improvement
- **Top 10 Employer, Sunday Times Best Places to Work Awards**
- Work for a **profitable, fast-growing** **market leader **in the online reward and benefits space

**Great benefits**:
Salary ₱100,000 - 120,000 plus ₱5,000 non-taxable allowance

Flexible hybrid working arrangement

️ 25 days paid vacation leave + 7 days paid sick leave

Your birthday off

️ Two half day wellbeing days

HMO and Dental Coverage for you

Life assurance

‍‍ Referral bonus

**Role Overview**

We are looking for a Head of Data Services to lead our growing team of Data Services Specialists, managing the inbound and outbound processing of data and reporting for our customers and providers. We provide a core function to the business and the customers we service, and your role is a key part of our success.

You’ll be leading the Cebu team who handles the processing of inbound HR data and outbound reporting using our internal software and will be the first point of contact for any issues/escalations - we’re all about getting it right first time, but in the cases where this doesn’t happen, it’s the role of the Head of Data Services to investigate, resolve and represent the team. You’ll play a key role in ensuring people get the information they need, so communication plays a big part in what we do. It will also be your role to ensure the team are hitting SLA’s for all of our internal and external customers.

We’re looking for an enquiring mind to question current process and help reshape the department to enable smooth scaling and we increase our customer base, both in the UK and globally.

**Responsibilities**
- Serve as a coach and a leader, helping to develop the skills of your team so they can achieve their metrics and career goals.
- Own, develop and maintain training/documentation within the team.
- Drive a positive team culture aligned with the company values.
- Maintain a high level of team engagement and motivation.
- Define, review and drive team KPI’s and OKR’s.
- Ensure the team are fulfilling/delivering against all workstreams, under the most efficient team structure, whilst maintaining high quality results.
- Act as an escalation point of the department for the PH team, both internally to Benefex and externally to customers and providers.
- Take ownership and ensure local DS team meet customer SLAs and run to the standard process across the department.
- Drive positive change and efficiencies through collaborative process improvement and change management.
- Driving forward best practice to ensure Benefex quality standards are always met.
- Own and complete regular management reporting.

**What are we looking for?**
- Proven experience in **leading a Data Processing operation.**:

- Experience working with **large complex data sets **containing sensitive data.
- Excellent knowledge of **MS Access Databases, VBA and SQL.**:

- Experience with **Microsoft Excel to an advanced level** - formulas, pivot tables, queries, audit history.
- Ability to demonstrate **leadership capability**, including the ability to delegate, inspire and communicate effectively.
- **Commercial mindset, **comfortable with a competitive landscape and focus on driving long-term customer value.
- Ability to** define metrics **and utilise data to improve customer experience.
- Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion.
- Ability to **work cross-functionally** with Sales, Product and Operational teams to help drive our strategy and inform business decisions.
- A strong background in all aspects of line management: recruitment, performance management, coaching and development.
- Data manipulation and interrogation experience as an escalation point.

**Desirable**:

- Experience in an agile environment.
- Experience working with HR/payroll/benefits/pension data.

**Location and work pattern**:
Discover the best of both worlds with our company's state-of-the-art offices located in t

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