Dental Receptionist

We are currently seeking a Receptionist to join our dynamic and dedicated team in Uttoxeter.

With around 600 modern practices across the UK, each with its own friendly, experienced, and well-established practice team, our receptionists play a key part in our patients’ journey.

We support more than 4 million patients each year to get access to the care they need

We offer a competitive package, where you will benefit from:

- An achievable career development pathway, with unrivalled opportunities for progression
- Industry leading training and development; full induction and face to face customer service skills programme
- Access to our specialist online Academy for free and discounted courses
- Up to 25 days annual leave, plus bank holidays, with length of service
- Employee Assistance Programme, with confidential access to telephone support and counselling
- Healthcare cash plan and access to remote GP service
- Long service recognition scheme

Receptionist Role and Responsibilities

You will act as the first point of contact for our patients, delivering outstanding levels of customer service and maintaining a professional, courteous approach at all times.

Your role will include:

- Supporting patient choice and providing information about products, services, promotions, available finance options and oral health products
- Conducting regular system reviews to identify and action issues around debt, open courses, missed appointments
- Build and nurture great working relationships with your practice colleagues; creating a friendly and supportive work environment
- Using the appointment booking system and managing diaries; appointment reminders and courtesy calls
- Taking ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Accurately update and protect patient information including on the patient electronic database
- Always adhering to mydentist policies and procedures
- Caring and compassionate, with a flexible approach
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Strong organisational skills in order to manage multiple tasks and process timelines
- Able to build strong relationships with colleagues
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer-based systems; experience of using R4 desired

**Job Type**: Permanent

**Salary**: From £10.00 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person