Lead Ict Support Engineer

3 weeks ago

Hertfordshire, United Kingdom Ellis Mason Ltd Full time

Our client is a highly reputable secondary school within Hertfordshire who are looking to recruit a **LEAD ICT SUPPORT ENGINEER** to their team.

The **LEAD ICT SUPPORT ENGINEER** will play a key role in the IT team, being responsible for all aspects of technical support and service delivery across the school, delivering and supporting school technical projects with a key focus on deputisingfor the ICT Manager when required.

SALARY & BENEFITS
- Full time, permanent role
- Base salary £30,151 per annum
- Monday to Friday 8am - 4pm (3.30pm finish on Friday)
- 25 days annual leave, plus bank holidays
- Secure on-site parking
- Governors focused on Staff wellbeing
- Supportive of flexible working
- Social activities e.g. Friday after school football, staff choir, staff book group & running club

THE JOB
- Manage and Maintain Administrative Systems - Domain Services (Active Directory and Azure) including SSO, Security, Printers, Backups, Analytics, Communication and Business Systems (Microsoft 365).
- Manage and Maintain Network Infrastructure - including and not limited to Wired and Wireless Networks and associated connected devices.
- Responsible for regular maintenance programme and resolving failures in hardware and software and ensuring appropriate ‘housekeeping’ tasks are implemented this includes upgrades to hardware and software
- Installation of desktop, server, network and multimedia hardware and software.
- Actively work to continually improve the reliability, performance and functionality of all IT systems and equipment.
- Ensure mínimal downtime and inconvenience to staff and students.
- Carry out, out-of-hours maintenance including upgrades and housekeeping as required.
- Providing IT support is available at parent’s evenings, productions, open evenings etc. as required.
- Ensure security of the network and embed best practice for safe use of IT across school
- Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements
- Ensure efficient deployment of computer hardware around school in line with school policy.
- To work with the ICT Technical Manager and Data Protection Officer to develop a data protection strategy and ensure compliance with all data protection legislation including GDPR.
- Work closely with the ICT Technical Manager to devise Disaster Recovery Plan and Business Continuity Plan
- To embed, monitor and look to continuously develop the school’s IT Helpdesk system and other reporting channels.
- Ensure correct licensing for all software and systems and that Data Protection Impact Assessments are undertaken as required.
- Maintain an inventory of all school’s hardware and software, including a record of renewal dates.
- Work with ICT Technical Manager to ensure effective maintenance, supervision and upgrading of MIS and other software as required.
- Develop and maintain an annual schedule of works to check IT equipment across site and replace or repair damaged or failing IT as required.

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