Despatch Clerk

**Job Title**: Despatch Clerk

**Reports to**: Transport & Procurement Manager

**Location**: Carryduff

**Core Hours of Work**: 8:00am - 5:00pm Monday - Friday

**MAIN PURPOSE OF THE JOB**

In this customer focused role the successful applicant will liaise with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers.

**About The Role**

**KEY DUTIES**
- Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times;
- Carry out all despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to;
- Schedule deliveries to maximise efficiency of loads;
- Review allocation of loads to ensure planned as per customer schedule;
- Coordinating customer deliveries with the relevant customer and Internal Sales Advisor;
- Keep the despatch office tidy and secure;
- Record and pass on customer sales enquiries to the appropriate department;
- Record customers complaints and pass on to relevant manager to deal with effectively;
- Be proactive in seeking service improvement opportunities;
- Interact with other members of staff and management in a pleasant and professional manner;
- Provide cover as despatch clerk at other AG sites as and when required;
- Carry out any other duties as required by management and within skills capabilities.

**The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.**

**Required Criteria**
- At least 5 GCSE’s or equivalent grades A-C, including maths and English
- Previous administration experience in an office environment;
- Proficient in MS Office with a good working knowledge of MS Excel and Word
- Valid driving licence
- Excellent communication skills
- Good organisational and planning skills
- Team worker
- Friendly and approachable Positive attitude
- Willingness to learn
- Reliable / trustworthy Good work ethic
- Can travel to and from work areas as and when required
- Flexibility to work outside normal working hours as and when required

**Desired Criteria**
- GB Logistics Planning experience
- Good geographical knowledge of GB
- Experience in use of fleet management system
- ERP/CRM system experience
- Presentation skills

**Skills Needed**

Ability to Identify and Anticipate needs, Microsoft Office Suite, Responding to Customer Needs

**About The Company**

Established 60 years ago as Acheson & Glover Limited, and now known as AG, the company is a renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick for the commercial and domestic markets across the UK and Ireland.

In Britain our products are sold through Builders Merchants, whilst in Northern Ireland and the Republic of Ireland we sell through our own wholly-owned outlets as well as a number of other carefully chosen retail partners and Builders Merchants.

**Company Culture**

Since our establishment more than 60 years ago as Acheson & Glover Limited, we have sought to provide opportunities for our team to build careers - rather than just hold down a job.

Our people matter to us. We care about their wellbeing (their Health and Safety) and we want to see them become the very best they can be.

We are delighted that many of our employees have been with us for considerable periods and, as a result of their commitment and our support, many have moved through the ranks to management level and beyond.

**Company Benefits**

We provide tailored personal development plans and hands-on support from experienced mentors to ensure our team members can flourish in whatever part of the business they are employed.

Within modern day construction there are fantastic opportunities for those with backgrounds in technology, engineering, marketing and sales as well as traditional manufacturing skills.

Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed