Desktop Support Officer

6 months ago

London, United Kingdom Russell Tobin Full time

What are we looking for in our **Desktop Support Officer?**

**Desktop Support Officer - £18.18 per hour inside IR35 - 3 months contract - London**
- Key Responsibilities:

- Acting as the local liaison contact for the Desktop Operations Team, including supplying knowledge of LCCOS business needs and priorities, and escalating issues where necessary.
- Liaison with staff, central and local, regarding supply, registration, and installation of workstations (new and relocated).
- Managing LCCOS-specific desktop software provision, including coordinating packaging requests and managed installations for conducting installations on non-managed machines.
- Ensuring operating system support for all LCCOS workstations, and other equipment such as self-service machines and tablets. This includes support for security patches, device drivers and anti-virus software.
- Maintaining accurate records of incidents and support calls and using these to compile a knowledge base of regular problems and associated solutions.
- Specifying and ordering from approved suppliers using financial system, receiving and installing all library-specific computing equipment.
- Supporting audio-visual equipment, including setting up and supporting equipment for LCCOS presentations, meetings, and conferences.
- Maintenance of accurate inventory of all LCCOS desktop equipment and software.
- Managing loans of portable computing equipment to LCCOS staff.
- Liaison with LCCOS Health & Safety Officer to certify that equipment provision meets health and safety standards and to ensure that appropriate equipment is purchased for users with special requirements.
- Assisting the Senior Library Assistant: Digital Services with IT induction sessions for new starters across LCCOS.
- Recruiter**Shradha Porwal**
- Contact

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