Performance Improvement Lead

4 weeks ago

Glasgow, United Kingdom CityFibre Full time

**Job Description**:
**_
We can be flexible on your location, but there will be occasional travel to our offices around the UK._**

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

**What you can expect from us**

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With **a competitive salary **depending on experience **+ a car allowance**, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

**How you’ll change it up**

You’ll be joining our Centre of Excellence team to take the lead on designing and implementing the Performance Excellence Management System. Using your expertise, you’ll coach and develop champions of excellence across the division to support us in delivering outstanding performance excellence capability. Day to day, this is some of what you can expect to be doing:

- Designing and implementing system driven data architecture to enable the delivery of a balanced scorecard across regions, areas and cities
- Driving performance improvement activity, using data to identify systematic problems
- Continually improving the Performance Excellence Management System, sharing best practise and lessons learned
- Working closely with key stakeholders to identify issues and challenges that obstruct achieving our build objectives
- Escalating risks and issues, ensuring mitigations are planned and executed

**What you’ll bring to the role**

You’ll be a proven leader who can inspire and motivate a high performing team, with experience successfully leading either transformation or service improvement programmes in large and complex organisations. You’ll also bring the following with you:

- A clear understanding of visual management
- Lean / Six Sigma experience or qualification
- Track record delivering tangible improvements in efficiency through people, process and system transformation
- Change management experience - how to implement change in a sustainable way
- Excellent influencing and negotiation skills
- Valid UK driving license and access to your own vehicle

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

**Diversity, Inclusion and Belonging**

Our people have a wide range of experiences and perspectives - and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

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