Night Security Officer

**Job description**:
On-site Night Security Officer for high-end property development with 284 units spread over three blocks in Hanwell, London, W7. On-site parking is available.

**Job Purpose**:
To ensure the safety and security of the residents’ / clients’ property and premises, being of tidy personal appearance, wearing uniform and identification badge, provide exceptional levels of customer service that will meet the needs and expectations of residents and the client.

**Job Duties**:

- Meet, greet, and assist residents in a professional, friendly manner.
- Acting as a visual deterrent both internally & externally to relevant properties.
- Maintain security of the blocks.
- Pro-actively deal with any emergencies which arise on site and report incident following correct procedures.
- Carry out daily foot patrols of the internal and external areas, reporting any defects, security, complaints or health and safety concerns to Head Concierge.
- Perform lock up and unlock duties were necessary.
- Maintain standards of dress, attendance, punctuality, reliability, and customer service, taking any necessary action to achieve the highest standards of service delivery.
- Manage and organise postal / courier deliveries on behalf of residents / estate and ensure all items are recorded, stored safely and are ready for collection.
- Manage and liaise with contractors, signing them in / out, issuing visitor badges and communicating with resident / estate.
- Manage and have responsibility for issuing / recording fobs / keys to correct personnel and checking appropriate authorisation / disclaimers are in place.
- Managing parking permits to car park users and allowing contractors access / egress to dedicated spaces provided.
- Manage and have responsibility for issuing / recording gymnasium fob keys to authorised residents.
- Provide timely and effective hand over communication to the Head Concierge.
- Delivering exceptional customer service throughout all duties.
- Liaise and assist with tours of the buildings as and when needed.

This description should not be regarded as exhaustive, and you may be required to undertake alternative or additional tasks within your capabilities. All duties to be carried out in a safe and professional manner. There may also be the opportunity to work over-time to cover additional shifts.

**Skills**:
Previous Security experience preferable, a mature and responsible attitude to work, reliable with excellent time management skills, strong verbal and written communication skills, honesty, a polite and helpful manner, ability to write short reports, being patient and flexible, conflict management aware, follow both written and verbal instructions, confidence to challenge, ability to use ones initiative and make quick decisions, ability to work with CCTV and other security equipment, IT literate, comprehensive knowledge of Health and Safety.

**Working Hours**:
4 nights on and 4 nights off (including weekends) 7pm - 7am.

Application by CV only.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Hanwell, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Security: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- SIA Security Licence (preferred)
- IOSH/NEBOSH Qualification (preferred)

Work Location: In person