Business Centre Assistant

3 weeks ago

Bristol, United Kingdom Inside Avenue Recruitment Full time

**Business Centre Operations Assistant**

**Base Salary**: £22,000; potentially higher, based on experience
**Location**: Bristol, SW England
**Hours**: 8:30am - 5:30pm (Monday - Friday).
**Start Date**:Immediate / After Notice Period
**Two Stage Interview**: 1st interview via Teams; final interview is office-based
- Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a Business Centre Operations Assistant to be based in one of their Bristol business centre locations.
- **This company and role offer the opportunity for career progression to a Business Centre Manager position with an increased salary and ongoing career and professional development and training.**:

- This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50+ business centres throughout Scotland, England, and Wales.
- Their services encompass office space leasing, business advisory services, commercial property finance and development.

**BENEFITS INCLUDE**:

- Training Support Package - Ongoing professional Development
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription
- 33 days of annual leave (including all statutory bank holidays)
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Employee Assistance Programme
- Cycle to Work Scheme
- Annual Flu Jabs
- Eye Tests

**ROLE OVERVIEW**:

- Reporting to the Business Centre Manager, your primary responsibility is to deliver a world-class customer experience and support the Business Centre Operations Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes
- The Business Centre Operations Assistant will also support the Business Centre Manager by carrying out ad hoc duties in addition to supporting a nearby centre 10mins away.

**KEY RESPONSIBILITIES**:
**Customer Service**:

- Deliver outstanding service experience to all stakeholders.
- Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal.
- Proactively seek feedback and resolve customers' queries at first contact.
- Build relationships with customers through regular communication to ensure the capture of any upselling opportunities.
- Manage business centre standards to the highest level.
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room bookings.
- Oversee customer move-ins smoothly and in line with customer requirements.
- Ad hoc duties as and when required by the Business Centre Manager.

**Commercial**
- Ensure the capture of billing for all revenue.
- Identify and upsell all company services.

**Health & Safety**:

- To have a comprehensive understanding and ensure compliance with the company's health and safety policy and processes.
- Complete all iAuditor checks and resolve any issues within acceptable timeframes.
- Management of the accident book and the reporting of all incidents, accidents, and near misses. Compliance with RIDDOR.
- Review and update as necessary the emergency evacuation procedures.
- Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users.
- Ensure all building-related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner:

- Arranging all annual mandatory H&S requirements for the business centre and ensuring certification is uploaded to the property portal in a timely manner.
- Strict monitoring of contractors to ensure their working practices are in line with our policies and processes.
- General administration and coordinating of contractors for planned works.

**Compliance**
- Ensure the business centre operates in line with company policies, procedures and processes
- Maintain up-to-date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
- Escalate identified issues and risks to the Business Centre Manager
- Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct, and accompanied by the correct supporting documentation.
- Validating customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
- **Complete all mandatory training modules annually**: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction, Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering, Anti Bribery and Code of Conduct.

**Complete Mandatory Annual Training Modules**
- Data Protection Awareness
- Healthy Working
- Fire Safety Plus
- Heal

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