New Supplies Technical Assistant
6 months ago
If you are someone who enjoys having a varied workload, then this role might be for youwe are looking for someone to join our customer hub department as a New Supplies Technical Assistant on a part time 31.5 hours per week permanent contract.
**What will you be doing?**
The key purpose of this role is to carry out all tasks and processes involved in the connection of all new properties to the supply network and to ensure when complete, accurate details are provided to the relevant billing company within the required SLA.
**Day to day you’ll be**
- Calculating and sending out quotations to customers
- Invoicing
- processing payments
- scheduling appointments on our Network Site Agents
- handling customer enquiries
- raising work orders to planning
- maintaining the customer address database
- passing new property information to the relevant billing company.
- In addition to these responsibilities, you may be asked to support other customer facing teams on an adhoc basis
**What we’re looking for...**
- Experience in a busy office/customer service environment
- Strong organisational skills
- High level of attention to detail
- Strong relationship building and interpersonal skills are essential
- Strong communication skills both written and verbal
**Ideally, you’ll also have**
- Experience of operating within a heavily regulated industry, balancing the needs of different stakeholders with the delivery of good business performance
- Ability to manage changing priorities and react quickly to identified needs
**What’s in it for you?**
As well as a great opportunity to develop, make your mark in a local company, the role also offers:
- 5% annual bonus
- 23 days holiday, plus bank holidays
- Entry into the company pension scheme
- Flexible, supportive friendly working environment
- Access to flexible benefits and discounts
- Opportunity for some home working
- Onsite parking, when you’re in the office
Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come.
We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day.
We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.
**The best of both worlds**
We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people.
But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water.
This means that as part of our team, you’ll get the best of both worlds - the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation.
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