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Product & Services Coordinator

4 months ago

Peterborough, United Kingdom CITB Full time

Details

CITB is the industry training board for the construction sector in England, Scotland, and Wales. It’s our job to help the construction industry attract talent and to support skills development, to build a better Britain.

Our objective is to create a culture that helps all our customers strive towards a workforce that is reflective of today’s society.

We’re looking for a self-starter to join our Product team as a Products and Services Coordinator to support the end-to-end delivery of CITB products and services.

**The role (Products & Services Coordinator)**
**Salary: £27,166 - £35,057**

As a Products and Services Coordinator, you will be responsible for assisting the Funding Team Leader with the end-to-end delivery of CITB products and services. You will work with colleagues across a number of teams, as well as some external stakeholders, to ensure our customer-driven products and services meet the requirements of CITB’s strategic objectives and the needs of the construction industry.

**Key responsibilities and accountabilities**:

- Review data from a variety of sources to help monitor product performance, including reviewing product and service delivery against service level agreements
- Use data and product knowledge to make recommendations to help improve the operational delivery of the product
- Manage the resolution of product related complaints
- Develop and maintain relationships with colleagues across CITB, sharing product knowledge and collaborating to help make processes more efficient
- Engage with customers, suppliers and other stakeholders outside of CITB, finding solutions to problems and sharing feedback to drive improvements in your product area

**About you**
- Are a clear, confident and persuasive communicator who can demonstrate excellent written and verbal skills
- Have a strong customer focus and can clearly convey issues and solutions to colleagues and customers
- Are self-motivated with strong problem-solving skills
- Have experience in managing customer relationships and other stakeholder relationships
- Have strong data analysis skills and high attention to detail when reviewing and producing communications, reports, data and financial information
- Are proactive and adept at implementing and managing processes and able to work effectively within a team

**Other Requirements**:
Flexible approach to working hours to meet deadlines
Willingness to switch to different product areas based on business need

**CITB Benefits**
- 33 days holiday per year (including bank holidays)
- Flexible benefits including buy/sell annual leave, childcare vouchers, cycle to work and insurance
- Pension scheme
- Long service awards
- CITB recognition scheme
- Employee assistance programme

Contact and additional information

Closing Date:
11/07/2023, 23:55 hours

1st Interview dates
- TBC

Number of jobs available
- 2

Region(s)
- East of England

City/Town
- Peterborough

Office Location
- Head Office - CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY

Departmental Grade
- F.

Post Type
- Permanent

Working Pattern
- Full Time

Salary
- £27,166 - £35,057