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Claims Co-ordinator

4 months ago

Bolton, United Kingdom Davies Group Full time

**Claims Co-Ordinator**

**NATURE OF EMPLOYMENT**:
To undertake proactive claims handling and progression of claims instructed by our clients,

from the initial instruction, through to final submission of reports and invoices.

To ensure all claims are handled in accordance with both the Clients requirements and within the

policies and procedures of the Davies Group.

**KEY TASKS & RESPONSIBILITIES**:
The role holder will be required to:

- To effectively undertake work allocated to you by your Team Leader.
- Set up of claims on the Xactimate system, ready for the field team.
- Ensure the efficient handling of the Customer & Client journey through the Process.
- Ensure sound level knowledge of Client SLA
- Pro-actively Manage inspector claims through to completion, regularly update Clients,

Policyholders and their agents.
- Assist the field team in completing, reports, tasks and answering calls where necessary.
- Ensure referral of work to the field team throughout the day, ensuring correct priorities

are communicated and completed and that targets are met on a daily basis.
- Maintaining claims on relevant IT systems to the highest possible standard.
- Ensure work is completed to the required standard.
- Actively promote the principle of Treating Customer Fairly, utilising knowledge obtained

of insurance policies.
- Adhere to all Davies systems and procedures.
- Undertake any other tasks that are reasonably assigned you from time to time.
- Maintain a high level of personal competence.
- Respond to requests and tasks set by the Team Leader or Head of Subsidence and

Surveying.
- Undertake any other tasks that are reasonably assigned to you from time to time.

The above is not an exhaustive list and may change with the overall business objectives of the

Company.

**PERSON SPECIFICATION / KEY SKILLS**

This position would suit someone with:

- Some knowledge and understanding of Perils in relation to surveying insurance claims
- Some knowledge and understanding of Claims Handling
- Excellent telephone skills
- Experience and Understanding of Customer Service
- Excellent computer literacy
- Articulation and good communication skills
- Flexibility and adaptability
- Working within a team environment and the ability to work under own initiative
- The ability to organise own workload
- The ability to work in a fast paced and changing environment
- Desire to work towards CILA qualification