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Senior IT Operations Engineer

4 months ago

Hampshire, United Kingdom VIQU Limited Full time

Senior IT Operations Engineer - PERM + ONSITE up to £50,000

Work country: Southampton, United Kingdom
Work location: Onsite
Division / Department: IT Operations
Reports to: IT Operations Manager

What will you do as a Senior IT Operations Engineer:

- Monitor, manage and troubleshoot IT & Network issues across the fleet;
- Resolve 2nd and 3rd line IT support incidents and requests and assisting\mentoring 1st line engineers;
- Respond to, diagnose and fault find monitoring alerts and tickets in a queuing system;
- Manage ticket queues and ensure response and resolution SLA’s are met;
- Document, schedule and implement change requests for the fleet and RCC;
- Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences;
- Analyse metrics and contribute to operational reporting;
- Create and document Standard Operating Procedures (SOPs).

Who you are:

- Experience as a 2nd Line Engineer or similar position while coaching and supporting junior team members;
- Good understanding and experience with ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus;
- Thoughtful, thorough and conscientious;
- Interested in others and strives for the best for the team;
- Ability to take ownership and engagement in the work;
- Integrity, credibility and maturity for confidential issues;
- Ability to handle sensitive and confidential situations with diplomacy;
- Ability to work as a trusted advisor with senior stakeholders;
- Excellent time management skills and ability to prioritize work in a fastpaced environment;
- Strong leadership skills;
- Strong interpersonal and people management skills;
- Strong communication skills;
- Driven, proactive and able to work autonomously with little supervision towards the company’s purpose;
- Critical thinking and ability to show initiative;
- Open and receptive to new and different ideas;
- Ability to work well in a team and independently;
- Enthusiastic about protecting people and the planet.

Desirable:

- Have obtained a Cisco certification (CCNA);
- At least 3 years experience working as a 2nd/3rd line engineer;
- Experience troubleshooting Network Hardware;
- Vendor management and ability to escalate appropriately;
- Good understanding and experience using monitoring tools, such as LogicMonitor Zabbix and CloudWatch.

What you can expect:
Since the beginning we are committed to provide all our people with the best possible work conditions and benefits. Therefore, as we grow globally, we are constantly striving to go beyond what’s usually considered to be the ‘market average.

We believe in creating equal opportunities for all, celebrating each and everyone’s differences. We are driven by transforming the industry, through our technology, thoughts, behaviours and actions. Being inclusive and respectful to all is fundamental to whowe are. It is the right thing to do and enables innovation and creativity to thrive.
There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering. They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.