IT Trainee

Are you an IT Graduate looking for your first IT role?

A fantastic opportunity to join our clients well-established and ever-expanding helpdesk team to provide their user base with the best customer service experience whilst learning everything that IT has to offer from databases, writing SQL, creating reports, installing / updating software and providing end user training. And much more

**The main helpdesk duties of the role are**:

- Learn the software inside out, to gain a deep know-how knowledge of every aspect of the software as well as learning about all the other software products provided by our client to the vehicle rental industry.
- Log all support cases into the helpdesk system and ensure that they are prioritised and categorised correctly.
- Ensure that all actions are recorded in the Helpdesk system.
- Investigate/problem solve all software issues.
- Install software on to hosted Windows Hyper-V servers.
- Provide training on how to use the software to end users.
- Manage updates to software as new versions are released.
- Report bugs and change requests.
- Write SQL queries to maintain client databases.
- Write and maintain reports that provide end users with financial / vehicle management statistics.

**Requirements for the role**:

- Good telephone and customer service skills
- Basic knowledge of written SQL and a willingness to learn more in-depth SQL
- Previous technical helpdesk experience is desirable, but any customer service experience would be beneficial.
- You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse role.
- Good understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets, and other network devices would be beneficial.
- Excellent written, verbal, and problem-solving skills.

**What you can expect**:

- Salary review after 6-months and 1 year.
- Benefits including, (after successful 6-month probation period) Gym membership, private healthcare, and company pension scheme.
- Full ‘hands-on’ training of all software products
- Working from home/office hybrid system
- Learning great IT/software skills
- 20 days annual holiday allowance

**Salary**: From £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Flexitime
- Gym membership
- On-site gym
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Rochester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Rochester