Host/hostess

Responsibilities:

- Providing first class customer service, meeting and greeting our clients on the tours.
- Serving clients food and drinks on the bus, maintaining food hygiene standards.
- Setting up and cleaning the bus and equipment to the highest standard to ensure the customers are happy.
- Refilling fridges after all shifts for the following day tours.
- Handle guest complaints or concerns with professionalism and empathy
- Provide excellent customer service and create a positive atmosphere for guests.
- Ensuring that food hyignene standards are met at all times.
- Organising food and stock take.
- Ad Hoc tasks as given by Afternoon Tea Supervisor & Management. Ensuring that food hyignene standards are met at all times.
- Organising food and stock take.
- Ad Hoc tasks as given by Afternoon Tea Supervisor & Management.

**Experience**:

- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication skills to effectively interact with guests and team members
- Knowledge of phone etiquette and ability to handle high call volumes
- Ability to multitas and prioritize tasks in a fast-paced environment
- Familiarity with restaurant or hotel operations is a plus

As a Host/Host, you will play a vital role in creating a welcoming and enjoyable experience for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to the overall success of our establishment. Join our team today and be part of an exciting hospitality environment

**Job Type**: Freelance

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Victoria (preferred)

Ability to Relocate:

- Victoria: Relocate before starting work (preferred)

Work Location: In person