Renewals Specialist

**Renewals Specialist - Coulsdon Audi**:
Job description

Represent a leading Automotive brand whilst working for the Motor Trader Awards 2021 “**Employer of The Year**” with constant progression and training opportunities to assist your development within your automotive sales executive career **Previous experience is not required **We are keen to speak to interested applicants who are looking for their first venture into the automotive industry.

**The Role**

We are seeking a Renewal Specialist to join our Audi dealership in Coulsdon and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Sales Manager.

**What does a Renewal Specialist do?**

As a Renewal Specialist you will be representing both Marshall and one of our 22 vehicle brands. Working as part of the sales team, you will be responsible for the end to end customer experience, handling face to face, over the phone and interactive enquiries and converting these to vehicle, finance and insurance sales. Day to day, you will:

- Respond to queries from new and existing customers relating to new and used vehicle sales
- Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand
- Meet individual sales targets by maximising upsell and cross-sell opportunities on finance and insurance products and optional extras
- Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing
- Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates
- Manage the vehicle handover process, ensuring compliance with process
- Adhere to Marshall and industry regulations relating to the sale of vehicles, finance and insurance

**Do I need experience?**
- Influencing skills, with the ability and confidence to convert enquires into sales
- Brilliant customer service experience, to build long term relationships
- Fantastic listening skills to understand customer requirements and needs
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure
- Individuals who demonstrate the Marshall Values of **People, Customers, Integrity and Innovation**

**Is training provided?**

We invest in you and your career from day one. Your first week will consist of attending our world class Marshall Academy. This course provides a small insight into the psychology of sales and sets you up to begin and succeed in your automotive sales career. You will also complete manufacturer training to ensure your knowledge of products and options is always up to date.

**How can I progress my career?**

**Why Marshall?**

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by Great Place to Work UK as one of the **UK’s Best Large Workplaces**, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing Benefits available to our colleagues include:

- State-of-the art working environment
- Training and development
- Employee Helpline/telephone counselling service -Free of charge
- Career Progression
- Cycle to work scheme
- Staff discount on service and mot **(**T&Cs apply)
- Colleague referral fee up to £2,000