Hotel Night Porter

**The role purpose**:This is an exciting opportunity to be at the heart of the Auckland Project and Bishop Auckland. As a member of the hotel operations team, you will work to ensure the safety and security of the hotel and our guests and provide efficient, prompt, trouble free and courteous service to guests in absence of Duty Managers and staff during the night. You will be passionate about providing exceptional guest experience and living through the Hotels standards. The role supports the management team alongside all other departments to ensure the smooth overnight running of the Hotel.

Shifts will cover Monday-Sunday, various night shifts (11pm-7am) including weekends and bank holidays on a rolling rota.

**In return**: We pride ourselves in taking care of our team members. For your efforts we offer free parking on site, access to staff discounts and local benefits, uniform provided, staff discounts/entry into our attractions

**Key Responsibilities**:The post-holder is responsible for the following key deliverables and accountabilities:

- Safeguarding of the hotel and its occupants, with awareness of health & safety procedures.
- To attend to your duties in a timely manner.
- To be the responsible person from 11.00pm to 7.00am, maintaining operational needs throughout the night and responding to guest requirements and/or emergencies
- To clean and re-set the Hotel to basic standards of hygiene and cleanliness.
- To ensure areas are clean and prepared following service which can involve lifting and moving of equipment and furniture.
- Ensure all public areas (internal & external) are clear of rubbish, debris and cigarette ends to provide a high guest experience.
- To respond to guest issues as appropriate.
- To control access to the hotel during working hours, locking and unlocking main access doors as necessary, responding to guests arriving ‘after hours’.
- Check in or out any guests arriving outside of hours reception is manned.
- To patrol the venue on foot to guard against theft, vandalism and fire.
- Report any maintenance issues to the relevant person.
- React to incidents and emergencies and record in detail.
- To be aware of fire procedure and health & safety procedures and ensure safe evacuation of the venue in event of a fire, liaising with emergency services where required.
- Provide ‘out of hours’ support to other accommodation options within the organisation via telephone
- Attend staff training sessions.
- Strict adherence to health and safety policies and procedures and GDPR compliance
- Any other duties specified by your Line Managers or Directors

**Health & Safety**

Be committed to good health and safety and access practice, ensuring your familiarity and compliance with our policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.

**Person Specification**:
**Qualifications - Essential**

Good general standard of education

**Experience - Desirable**

Demonstrate a proven track record in a night porter role

**Skills - Essential**

Ability to work under pressure and adapt to business needs

Be able to work as part of a team and on your own

Excellent customer service skills

Attention to detail and accuracy

Ability to follow procedures and instructions, and work under own initiative in challenging situations

Good communication

Organised

**Personal Attributes - Essential**

Be professional and hard working with an enthusiastic approach to learning

Maintain confidentiality and demonstrate professional integrity at all times

A positive team player

Highly motivated and flexible

**Context**:
The Park Head Hotel & Restaurant offers 38 en suite rooms, private dining or conference area, al fresco terrace and courtyard and a relaxed bar and restaurant area perfect for visitors to Bishop Auckland and the wider County Durham area, as well as local residents to provide a fantastic visitor experience locally. Guests can enjoy great food, smooth coffee, newly refurbished accommodation and high levels of service and attention to detail, supported by local suppliers to deliver an excellent experience.

Under ownership by The Auckland Project, your base will be The Park Head Hotel & Restaurant with the opportunity to work elsewhere within the organisation on occasion, supporting the wider team on other diverse areas of the project. The Auckland Project is working to create positive change for those living, working and visiting Bishop Auckland.

**About The Auckland Project**

The Auckland Project is working to create positive change for those living, working and visiting Bishop Auckland. To do so we are creating a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway. The Park Head Hotel will offer visitors a high quality, good v