Property Insurance Claims Handler

3 days ago


Glasgow, United Kingdom WNS Assistance Full time

**The Opportunity: -**

Are you customer focussed?

Is a customer at the centre of your thoughts?

Are you ready to join an exciting new team in a Hybrid Environment?

Then this is the role for you

We are looking for experienced Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our Client Zurich Insurance on our new exciting venture within our Claims Department.

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you most.

What you will be doing?
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
- Establish timely reserves within authority limit by estimating value of claims
- Identify potential Recovery and Fraud claims
- Maximise Productivity within the Team
- Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits
- Contribute to a positive and supportive team culture

**What we are looking for?**
- At least 1 years experience in the insurance sector
- Previous contact centre experience is essential.
- Previous property Insurance experience preferred but not essential.
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
- A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues
- Self-Motivated to with the ability to work as part of an office based or remote team
- Excellent time management and organisational skills
- Decision making skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Yearly bonus


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