Facilities Receptionist

Located in Maidenhead, Berkshire, this role will be responsible for providing a professional and efficient Facilities Reception support in a job-share role to an office in Maidenhead, Berkshire. This role provides a strong customer focused facilities service on site in accordance with the contract specification and agreed service levels

**Core Responsibilities**
- Provide professional Front-of-house service for the office, greeting and directing visitors as appropriate, answering, screening, and forwarding incoming phone calls, and assisting local teams as required.
- Ensure adherence to Client Company Security policies and procedures (e.g., badge administration, access control, guest logs etc.) and work with Global Security Operations Centre (GSOC) to provide support and information as required.
- Provide support to in-office meetings, conferences, and events, including furniture arrangements, catering, branding and decorations etc.
- Act as Facilities team representative and ensure implementation of support programmes and procedures required.
- Ability to work as part of a job share role to ensure that the Facilities Reception service is delivered seamlessly as possible.
- Log and track Facilities work requests using CAFM system and coordinate desk moves, small projects etc. as required.
- Perform compliance-related tasks such as Health & Safety, cleaning, and maintenance inspections. Liaise with cleaning staff to ensure high service levels.
- Act as a First Aider and Fire Marshal for the office and work with the other members to ensure compliance and safety in case of emergencies.
- Work with relevant Landlord/building management contacts to ensure smooth operations and services for the office (e.g., security, maintenance, cleaning etc.)
- Manage and liaise with suppliers such as cleaning contractors, couriers, and office supplies vendors.
- Ensure office areas, conference rooms and shared spaces are tidy and presentable, with all necessary stationery and materials required.
- Ensure kitchen areas are tidy and well stocked with necessary supplies.
- Receive, sort, and distribute daily mail/deliveries. Arrange outgoing shipments and collections as required.
- Keep updated records of office expenses and costs.
- Build and maintain strong, positive relationships with the Client, customers, and vendors.
- Maintain and promote excellent and proactive customer service.
- Comply with FMS internal processes alongside those of the Client.

**Requirements**:

- Demonstrate attention to detail and ownership of the process and service delivery.
- Demonstrate flexibility to accommodate needs of a global Client.
- Previous experience in a similar role is desired but not essential.
- Available to cover holiday and sickness cover for the job share role on a Thursday and Friday where possible would be desired.
- Excellent organizational skills and ability to prioritize as well as being highly flexible.
- Ability to take initiative, being highly proactive and make decisions.
- Perform accurate and complete work, within deadlines, with or without direct supervision.
- Driven to work collaboratively and cross-functionally.
- Excellent communication skills. Fluent in English, written and oral.
- Sense of urgency, ethics, and responsibility.
- Pronounced customer focus and strong team player mindset.
- Pronounced resilience, positive and solution focused thinking.

**Job Types**: Permanent, Part-time

**Salary**: £13.00-£14.00 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension

Ability to commute/relocate:

- Maidenhead, Berkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected start date: 02/01/2024