Client Accounts Assistant Manager

4 weeks ago


Wirral, United Kingdom Connells Group HQ Full time

We are recruiting for a Client Accounts Assistant Manager who will report into the Client Accounts Manager and will be responsible for the day to day management of the Client Accounting team based in **Moreton**.Effectively managing the Team Leaders and delegating workload to ensure efficiency throughout the department and processes and procedures are adhered to.
**What’s in it for you as our Client Accounts Assistant Manager?**:

- **Training and development**:

- Demonstrable **career** ladder
- **Supportive** and **rewarding** environment

**Key responsibilities as our Client Accounts Assistant Manager**:

- Take responsibility for the appraisal process ensuring that KPIs have been clearly communicated
- Ensure that the recruitment, managing, training, development and appraisals of staff is undertaken effectively within the department
- Ensure all deadlines, such as end of month management reporting, statement runs and bank reconciliations are met without exception
- Maintain a high level of customer service for clients
- Be a point of escalation for complaints and queries from clients and staff
- Contribute to the development of the department’s policies and procedures
- Deputise for the Client Accounts Manager when required

**Skills and experience required to be a successfulClient Accounts Assistant Manager**:

- Proven experience in a management role
- Motivational leader
- Outstanding Customer Service skills
- Stakeholder management
- Excellent verbal and written communication skills
- Microsoft Excel (Intermediate to Advanced level)
- Experience in Lettings or Estate Agency would be advantageous

**Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more



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