Academy Trainer

6 months ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
The role of a Wren Academy Trainer is exciting, fast paced and pivotal to the success of onboarding retail employees. With varied delivery methods on hand, and a team of experts to support creativity, this is a fantastic and rewarding opportunity Wren Kitchens not only look after their customers, they look after their employees too The Academy Trainer role comes with an excellent benefits package, a supportive environment and a career where you can grow and develop

**Critical purpose of role**:

- To deliver a world class induction and a fantastic onboarding experience for all retail employees which drives engagement in the business and reduces LTO within the first 6 months of employment.
- To be an expert in Wren’s customer journey, products and state of the art technology
- Support the retail teams to ensure expert product knowledge is gained and great customer service is delivered consistently
- Support, develop and coach new retail employees by delivering engaging content using blended learning methods
- Be an ambassador for Wren’s culture, and lead by example with the Company’s core values and mindset
- Evaluate and develop training programmes to improve results and performance
- Stakeholder engagement is essential putting training at the forefront of business objectives and strategy
- Training design and delivery methods must embrace new methods and technology
- Responsible for identification, design, delivery and full administration of training

**Main responsibilities**:

- Take control of our retail onboarding employees’ first 12 weeks
- Deliver Wren’s 5 day world class Induction programme to all new starters across retail
- Evaluate training results to ensure training delegates have achieved required benchmarks
- Provide further enhanced training throughout the 12 week programme, using webinar, coaching calls and mentorship
- Conduct training needs analysis for new employees after training to identify key areas of development
- Ensure all Induction material and training records is accurate, up to date and relevant
- Support the creation of e-learning content, that is relevant and up to date
- Provide timely verbal & written feedback to delegates’ line managers
- Design & deliver content that can be distributed and delivered to all retail employees
- Attend and deliver at divisional meetings product updates as and when required/requested
- Ensure the Academy is maintained and an environment conducive to learning
- Any additional tasks requested by your Manager

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

**What Wren Offer**:

- Free access to our onsite gym
- Enjoy subsidised meals in our two fantastic restaurants
- Free on site parking
- Staff discount on purchasing a kitchen after 1 years continuous employment
- Individual training budget for personal development
- Free annual eye tests as well as a contribution to new glasses
- Refer a friend scheme
Quarterly bonus scheme
-

**About You**:
**Desired skills and knowledge**:
- Experience training for retail/customer service roles or extensive sales experience
- Comfortable working in a fast paced environment
- Excellent communication skills
- Be able to demonstrate examples of training delivery and results
- Excellent IT Skills Have a natural and engaging flair for delivery
-

**About The Company**: Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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