Medical Receptionist

**Medical Receptionist, High Street Medical Practice, Winsford**

**Job Title: Medical Receptionist**

We are looking for a friendly and enthusiastic receptionist to join our great team.

**Benefits**
- NHS pension
- On-site parking
- NHS worker discount

**Job Purpose**: To be part of the smooth and efficient running of the surgery, assisting the General Practitioners and clinical team in providing a high-quality service to our patients. This post requires a high level of confidentiality.

If you work well as part of a team and can also use your initiative you could be just the person we are looking for

**Responsible to**: Sharon Meakin - Practice Manager

**Employed by**: The Partners at High Street Medical Practice

**Key Tasks**

Reception duties including:

- Booking appointments for patients and managing queries
- Dealing with prescription requests
- Telephone operation
- Use of computerised system for recording, filing and retrieval of information.
- Other duties considered appropriate to the Receptionist post.

**Duties and responsibilities include**:
To provide high quality clerical and administrative support to our clinical team, to colleagues and to patients.

To deal with patients and visitors pleasantly, courteously and professionally face to face and on the telephone.

To make new and follow-up appointments for patients with the members of the clinical team. The practice policy is that the emphasis is on providing a quality service.

Answering the telephone promptly and managing the patients’ requests, including making appointments, dealing with enquiries and recording messages for clinicians and colleagues.

Recording, filing and retrieving information, using the computer and scanner where necessary.

Handling/distribution of incoming/outgoing mail as requested.

Recording requests for prescriptions, sick notes, etc accurately and providing the relevant information required by the doctor or secretary.

Dealing with requests for home visits and recording the relevant information accurately.

Other administration tasks as required.

**General obligations include**:
To develop and maintain knowledge and skills to ensure compliance with the practice’s IT policy.

To participate in individual/team appraisals, attend mandatory training courses and complete an Annual Personal Learning Plan to identify individual training and development needs.

To help train other staff members, including orientation and induction, if needed.

To take individual responsibility for any Health and Safety issues and obligations under the Health and Safety at Work Act under the guidance of the Practice or Office Manager. To be aware of and comply with other relevant legislation and policies, e.g. fire regulations.

To uphold all aspects of the practice’s policies, procedures and legal requirements in relation to personal conduct.

To maintain and foster good relationships with all colleagues concerned with the provision of Healthcare Services and with Allied Professions/Agencies.

To report accidents/incidents involving self/patients that occur whilst on duty, completing appropriate forms immediately and participating in any necessary follow up.

To maintain a neat/tidy and safe working environment, presenting a professional image to all visitors, clients and colleagues.

To carry out other responsibilities at the request of the Practice Manager according to the receptionist’s ability to do so.

The duties outlined in the job description are not intended to be an exhaustive list. These duties and responsibilities may be amended from time to time, following consultation with the post-holder.

**Reception duties also include to**:
Liaise with District Nurses/Health Visitors or other Health Professionals on behalf of the Doctors as required; ensuring that accurate information is given.

Record and book ambulance requests as required.

Obtain results for patients and pass on the information to them in accordance with our guidelines.

Respond positively to other requests from patients or visitors.

Carry out practice procedure for new or temporary registration, ensuring the relevant documents are completed accurately.

Advise patients of the fees for chargeable services, e.g. insurance forms, holiday cancellation forms, etc and make appointments for private services including medicals. Also, to take and record payments for chargeable services and to issue receipts.

Tidy the waiting room and reception, including the individual work station at the end of each session, plus to ensure that stationery and appropriate leaflets are adequately stocked.

Make and serve refreshments, and perform errands as requested.

Maintain good team communication and attend practice/team meetings.

Receive telephone calls within the minimum number of rings. All telephone calls to be handled in a business like and professional manner, speaking clearly and repeating to the caller the details of an appointment if made.

Take appropriate me