Front Desk Receptionist

**FULL TRAINING WILL BE PROVIDED**

**Customer Service**:

- To ensure core and departmental standards are adhered to at all times
- To exceed customer expectations (Wow Factor).
- To give the hotel a lasting first and last impression.
- To ensure consistent, efficient and friendly service is given throughout a guests stay.
- Ensure that the desk is manned at all times.
- Has a basic understanding of local attractions.

**Communication**:

- To perform a thorough handover at the end of each shift.
- To feedback positive and negative comments from guests to relevant departments
- To ensure any communication for a guest gets to them promptly
- To ensure calls are transferred to the relevant departments quickly and efficiently
- To ensure messages and bookings are taken and delivered promptly to other departments within the hotel
- To handle guest problems and queries in a professional manner.

**Systems**:

- To have an excellent understanding of the hotel Front Office System.
- To have a basic knowledge of Word, Excel and Outlook and know how to locate various documents.
- To understand the switchboard and telephone systems.
- To know how to access the relevant helpdesks if any systems go down
- Carry out departmental check list in accordance with departmental procedures.
- To have a basic understanding of the back up system.
- To have a clear understanding for all systems that interlink with reception - such as interfaces, servers, printers, POS systems, minibar, vincards, servebase.
- Complete the Centre of excellence training programme inline with system skills.

**Security**:

- To ensure that cash and key handling procedures are being carried out in accordance with departmental standards
- In compliance with the data protection act, keep all guest information private.
- To ensure hotel procedures are followed with regards to guest property.

**Health & Safety**:

- To be aware of specific departmental Health & Safety regulations.
- Carry out risk assessments within the department with the department manager.
- Manage any Health & Safety issues and report to the necessary person.
- To have a full understanding of the emergency procedures.

**THIS VACANCY WILL CLOSE WHEN THE POSITION HAS BEEN FILLED.**

**Job Types**: Full-time, Permanent, Part-time

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: In person